M2 MacBook Pro screen crack for no apparent reason

You should feel angry, because you were scammed.

This won't last long, since the sycophantic lackeys who scour these boards for any negative comments especially if they're true will remove it immediately… until they themselves are removed and replaced by AI

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Apple Can't Get MacBook Display Class Action Dismissed

I have the same problem. Only my entire screen is now affected with colored noise - unusable - sitting in a drawer since July 2023. Took it to the store and was told it would cost $399 to repair (Applecare deductible). Problem is it's a design flaw so it will only happen again. Class Action lawsuit settled by Apple last year for the same problem with M1. Been working with Apple to replace the Mac. Called customer service -they referred to sales who told me I have go through Applecare. I have a paper trail (reported it in April 2023 - a month after I received it).

Well I'm here because I bought an Apple MacBook Pro M3 14 inch laptop Nov 4th of 2023 and it quit charging about January 4, 2023. Luckily it was still under complete warranty of bring it back anytime before January 13 from Best Buy and they gave me a brand new one. Then six weeks later like a week or so ago I'm over getting my taxes done and I've been watching some videos of some football replays and it came my turn to get my taxes done at this tax clinic and the guy was taking quite a while so I was just going to open my laptop up and check something and my screen was completely black wouldn't come on. I called Apple care they said it should be under the hardware warranty but you might wanna take it to Best Buy since you don't have an Apple Store in your city and it's 200 miles away to see what they will do. They probably will mail it in for you.

So I took it to Best Buy. They said the condition was new and sent it in. Sure enough as everyone else's talked in the community, then I get a call saying I've got to pay $99, because there's an internal crack that's not visible externally, but something must've happened externally that causes internal crack. Well, I think it's nice that they've made it so you can have more than two type repairs (if I understand what is being said in this thread) of these if it happens again, but it is a little unsettling and worrisome that as far as I know, had never dropped this device or done anything to it to cause stress on the screen, other than clean the screen with a screen cleaner. wipe. I too will have to get more cautious abount my next device if this continues to be a problem or if this starts happening repeatedly!

However, and I really probably would prefer to be on windows. Sorry for those of you or die hard apple folks, but I can't find anything that gives me the battery life that these M chips give and they run cool all the time or at least mine have. I have a refurbished MacBook Air M1 and it gives me 18 hours frequently and the MacBook Pro M3 mentioned above I often get 15 out of it. All I'm really looking for is something that will give me seven or eight hours during the workday, but I can't find anything any kind of i7 windows that will come anywhere near that. Plus I have 18 GB of unified memory which they've convinced me is essentially the same as ram and I can't get anything for the price that I got this MacBook Pro M3 from Best Buy for on sale around Christmas. Anyway, I appreciate the forum, and may the consumers of Apple unite!

6hours of use

closed down next morning opened my MacBook and cracked screen,but not apple’s problem same as everyone else you must have dropped it NO well then you must of shut the screen with something in it NOnot good enough Apple there is a problem and you need to replace our computers

Following up on my above post, where they said it'd be a $750 repair. I took it home, fumed for a week, posted here, and then decided to just suck it up and go pay the $$ rather than have a 4 month-old non-functional computer. Then I was gonna sell it and finally switch platforms. But this time, the Genius Bar person said they would do it as a free repair under warranty. They sent it away, and I am now typing this on a computer with a brand new screen just a few days later. No money out of pocket.

So to all those that are having this experience, I highly recommend that if an Apple employee says you have to pay, leave, go to another Apple store, or come back on a different day, and keep doing that until you get the right employee. I'm very glad I didn't just decide to pay the first time.

Also, Apple: please properly train all your Geniuses to recognize that this is a defect not damage, and that it should always be treated as such! Both Geniuses were very polite and nice people, it's not their fault, and I'm sure it's no fun for them to deal with a (justifiably) frustrated and displeased customer. The issue here is Apple policy and lack of training from the top.

😆 😂 🤣 yeah, thousands of Mac users worldwide, "no need to get angry and become distressed."

Just be without your computer and wait for Apple to claim that it's your fault, and even when it's still in warranty, force you to pay $750 to fix this known problem.

Same happened to my daughter’s MacBook. She was working on it, went away, came back and the screen had a spider web pattern and lines. She did not even close the lid. She took great care of it and used a hard and soft case with it when travelling. She had it just 1 year. Cost a relative fortune to buy for her being a nursing student, and now apple want €700 euros to fix it. They said it’s not under guarantee as there is a clear pressure point. Sorry, but if this happens with normal careful use then what’s the point of paying to get it fixed if it could happen again? This is a design flaw. My other daughter’s HP is still going after 6 years of being carted to school every day.

Very disappointed in Apple.

I bought a brand new M3 last week and took extreme delicate care of it, sitting all the time at home on a desk. Then one day I put it into the Apple recommended sleeve with a charger in the front zip container, and when I took the laptop out, there were 8 white vibrating lines across the screen and a few rainbow lines going up the right side -- CRACKED. I thought how could I do this and I blamed myself. Then I found this thread and realized it is not an issue with me it is an issue with Apple. I remember that the M1 I had has actually fallen from my bed to the hardwood floor (3 foot drop) and fell on its side with the screen open TWICE, and many other spills, and never had a single problem. The truth is many units are leaving Apple facility with an extremely high sensitivity to cracking and it is not your fault.

Same thing not even a year old. Keep this thing safer than my 12 mo th baby. It’s my life. Now screen is cracked. But I didn’t close the screen. Literally left the keyboard came back and boom. Bye bye screen. This is wild. I was that kid that had to stop in to an Apple Store if I saw one and spend at least an hour. When Steve Jobs was around Apple had innovations the world had never seen before almost every year. Since he died. What has Applejh made that other companies haven’t already made better since Steve died. I feel trapped and abused because Everything I own is an Apple. The whole family. The whole business. Just sad.

Same thing happened to me. my Mac Pro broke the screen with no reason, just after 6 month! I was working on my desk, went back and some lines appears on the screen and then the screen stopped working. there was nothing in between to cause the break and it was still on the desk.

same thing happened to a friend, same Mac Pro model, only after 1month she bought it! I was there with her and she did nothing, it was working fine, she opened it again and there was a big crack

Bring to Apple store, tell them about the issue, show them this discussion forum and if they refuse or make an excuse that it is your fault, try to argue and speak to the manager. That’s what I did, they gave me free screen replacement as mine is still under one year warranty.

NOPE.

(nice try tho)

My broken Mac was so new that it was STILL UNDER WARRANTY and Apple STILL refused to fix the problem they created.

And now, with just the number of users here with the same problem, they are in so deep…

welcome to the enshitification of Steve's dream turned nightmare.

Taking out apple care is the best option but it’s not always an option if you buy you’re Mac second hand or refurbished… it’s not always as simple as just take out apple care and there won’t be any issues. The issue here is not the warranty or cover, it’s the poor quality design and cheap manufacturing that should be replaced

I am having the same problem. MacBook Pro 2022, M2. I bought it in Switzerland in the summer of 22, and yesterday (6 April 24) the flickering stripes, some in colour, others in b/w, started to appear on the bottom and on the right side of the screen. It was in the middle of a working session, not even after closing/opening the lid. I was just sitting there, typing, and it happened. No physical harm, for 100%. Also, in contrary to other examples mentioned here, there are no cracks in the screen. It's just these silly lines. It is absolutely obnoxious. I haven't even gone to the Apple store, as it's a weekend, but reading the other contributions I kinda know what to expect. Being lectured about not treating the device carefully, haha. This is obviously a flaw in the product, and it's a shame Apple doesn't acknowledge it. They have started replacement programs for flawed screens of older models, and I assume at some point they will have to launch one for this model too. Not sure I can wait until then. Similar to other commentators, I have been working with Apple notebooks for literally decades, since the mid-90s, and I had always very strong devices that worked flawless for up to 10 years. This is very different. I wonder what the actual cause of the problem is. Wouldn't it have to be software issues...? I have no idea.

Same! Left work last night and closed my laptop. Came in this am to a broken screen - bottom left side. Support said it was likely a “hardware issue”. Made an appointment, and I was told it was a crumb from closing the laptop and to “be more careful next time.” I just laughed because others in this thread were told the same. Pathetic for this company to train staff on a known issue to say it was a crumb. $700 and 3-5 business days later they say I will have the machine back. It’s pathetic.