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User profile for user: Lostandneedhelppleasethankyou
Lostandneedhelppleasethankyou Author
User level: Level 1
4 points

Unable to reset MacBook - invalid Find My account - AKAuthenticationError code 7003

Unable to reset MacBook - invalid Find My account - AKAuthenticationError code 7003

I am attempting to reset my MacBook Air 2020 13” I get past the apple ID password stage, then it asks me for a password to turn off Find My.

The first password prompt asks me for the password for my current Apple ID.

The second time, though (for Find My), it asks me to unlock my old Apple ID email address (I've switched to an @icloud.com address a while back). After I enter the same password (since it is in fact the same account that it is asking for), I get the "Your account has been locked error". When I Proceed and try to unlock it, i get the AKAuthenticatonError Code 7003.

I am therefore unable to reset my Mac, even though I have full access to my Apple ID and all of the necessary credentials.

What can I do?


[Re-Titled by Moderator]

MacBook Air 13″, macOS 13.5

Posted on Aug 21, 2023 2:23 PM

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User profile for user: Randall_2023
Randall_2023
User level: Level 5
4,147 points

Posted on Aug 22, 2023 5:35 AM

Can you disable Find My first before attempting to reset?


Turn off Find My on your devices and items - Apple Support (CA)


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Unable to reset MacBook - invalid Find My account - AKAuthenticationError code 7003

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