Apple Pencil no longer working after recent software update

I saw this inquiry posted by DeanMacSha from March. I updated my iPad with the new software. Now my iPad is not connecting to my Apple Pencil. When I attempt to connect it just shows the Apple Pencil bubble at the top and will not actually connect for use. This looks to be a known issue and it is now happening to me. I’ve tried the following

  • forgetting the device and reconnecting
  • turning on and off blue tooth
  • leaving Pencil connected and then trying back 30 min later


I have the second generation Pencil and iPad Air 4th gen


my Pencil was working fine and after the 16.6 updated version I immediately started experiencing issues.

Posted on Aug 22, 2023 5:56 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2024 9:41 AM

Reading through this thread, there are a number of different problems being described - but all are super frustrating. But I think there is one issue which is the main problem.

I bought a replacement 2nd gen pencil, which worked fine until an iPadOS software update bricked it. My older pencil continued to work. My first assumption was this was a software bug in the update. I am now certain this is not the case.

I got a full refund from Apple, because the pencil was new.


What I think is happening (to some of us) is that the new OS attempts to upgrade the firmware in the pencil over Bluetooth. In most cases this happens without incident. But in a tiny percentage of instances, the update fails and the pencil loses its ability to communicate over Bluetooth entirely. This renders the pencil totally broken with no means to reset or reinstall the update.


This will result in:

  • The pencil wont work or connect.
  • No battery state is reported for the pencil when it is snapped to the iPad.
  • Forgetting and re-pairing will time out


If this has happened to you there is no remedy other than returning it to Apple. If the pencil is out of warranty, I would point out that a working pencil was broken by a software update. You might get a sympathetic response.




Similar questions

41 replies

Nov 10, 2023 7:53 PM in response to krarcd36

My pencil has stopped responding as well and I’ve tried every suggestion at least twice. When I put it on the charging strip, it shows the Apple pen battery notification which read 98 at first and now reads 100. If I double tap the pen, it responds correctly (goes from pen to eraser and vice versa), but I cannot use it to draw, write, or even select apps on the home screen. It also will not connect/charge with my tablet cover on, which has never been an issue before.


Like I’ve said, I’ve tried all the troubleshooting suggestions and nothing has worked. I made sure the nib was screwed on properly and even changed nibs. I’ve restarted the iPad, unpaired the pencil, left the pencil charging, closed all the open apps, and no results. I use this for commission work, I can’t afford a new pen when I can’t sell commissions for one!

Nov 30, 2023 4:07 PM in response to krarcd36

i am also having the same problem. i did everything they told me and i constantly kept saying it started once i updated to ios 17. they kept asking the same questions and kept insisting it was my pencil that might be faulty. Nothing they suggested helped and im just stuck with an inoperable pencil stuck to the side of my ipad. if anybody finds a solution it would be very appreciated and would save me money before ill have to buy a new one.

Dec 3, 2023 1:56 AM in response to krarcd36

I hope the Apple technical team is reading these. It can’t be all of us suddenly have this issue after updates.

Then the funny part was, I grab a cheaper stylus pen from e-commerce and it worked but not my Apple Pencil. And the Apple Pencil was still possible to be used till 2 weeks ago when I updated the version. It is less than 2 years old.

so frustrating

Dec 24, 2023 11:38 AM in response to LotusPilot

These suggestions are all well and good, but the issue we are all reporting is that our Apple Pencils have “suddenly stopped working after the recent update”. This is not a pairing issue, or a battery issue. This is an Apple software issue. Apple needs to take note and provide a solution. We spend a lot of money on these devices, and many people make a living with their iPads and Pencils. The lack of urgency to acknowledge and fix this issue is beyond frustrating.

Dec 24, 2023 12:41 PM in response to beanboyrjs

They want us to spend even more money. It's why I never purchase apple products, they disable things to make their products stop working so that y'all buy more and more. If it wasn't for procreate being such an amazing art software then I would have never purchased an iPad or Apple pen. I even splurged and customized my pen coz I was so excited to finally have the art software I wanted for my commissions. They're trying to blame it on the users by saying we didn't charge our pens correctly or we messed up some random setting, when in reality THIS MANY PEOPLE would not be having the same issue all at the same time. I won't be purchasing another apple pen/pencil most likely, I'll just use a cheaper brand pen.

Dec 24, 2023 5:33 PM in response to krarcd36

My Apple Pencil was connecting just fine yesterday but now it seems that my palm rejection has broken? Unlike the original poster my pencil IS connecting but my iPad is no longer doing palm rejection, regardless of platform. This is not an issue of the nib or pencil as both of those are brand new, and this issue only began after the update. I am a visual artist by trade and need my iPad for work. APPLE PLEASE FIX THIS

Feb 3, 2024 11:41 PM in response to krarcd36

same for me, I have an iPad Pro 3rd generation and an Apple Pencil 2,

it stopped working and after removing it from the Bluetooth list by using "forget this device," it just stopped showing the device in the Bluetooth devices. I literally tried everything, even this strange video which did help a lot of people, but it didn't work for me - https://www.youtube.com/watch?v=GwcDuPqZZeE

the pencil is working on another iPad, so it is not the pencil.

is there any way of doing a reset to the Bluetooth data only?


Apr 6, 2024 8:30 AM in response to krarcd36

Same here! I have an iPad Pro and Apple Pencil first gen I’ve been using for at least 4 years without a problem.


Since the last iOS 17 update the pencil has been faulty and now it’s completely useless. It’s shown in the Bluetooth list but doesn’t connect at all.


I thought this was a problem with the pencil itself until I noticed the connection between the update and the problem and then found this forum… iOS 17 is unbelievably faulty and it surprises me such a reckless version of the software is out.


Many of us need this the Pencil for working and no, we’re not interested in buying another overpriced product because Apple decided so.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple Pencil no longer working after recent software update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.