MacBook Air M1 trackpad click not working

This is a very very strange issue... MacBook Air M1 2020


My trackpad physical click stopped working. Reboot did not solve. I ran hardware diagnostic and received diagnostic code NDR006 indicating a possible problem with trackpad.


Steps to reproduce the problem:


  • connect an external USB hub
  • connect an external hard drive to the external USB hub and leave connected overnight
  • disconnect external USB hub
  • plug-in power adapter
  • close your MacBook Air M1
  • after a few hours open MacBook Air M1


result:

  • The trackpad is stuck - not clickable (feels like something is under the trackpad preventing clicks)


fix:

  • Hold the power (Touch ID) button about 10 seconds to force shut down. Wait a minute or two and power on with the Touch ID button.
  • Trackpad physical clicking works again.


[Re-Titled by Moderator]


Posted on Sep 11, 2023 11:12 PM

Reply

Similar questions

44 replies

Aug 1, 2024 1:39 AM in response to catalytica

This is also happening with my MacBook Pro M1, 2020 that's updated to Sonoma 14.5. When opening up after being on sleep mode the touchpad flashes, more frequently now - then it either comes on or doesn't, which forces me to reboot. Prior to me searching up this thread, my screen just froze, the screen was in semi-darkness and no click worked at all. I plugged into a power source & rebooted which worked thankfully even as it's a temporary fix. Please HELP!

Apr 14, 2024 4:25 AM in response to catalytica

I went through apple support. Did a diagnostics test, nothing. But when it reloaded, it worked— long enough for me to get an update STARTED. However now I can’t click to complete the update. I bought a wireless mouse, but return to click isn’t working to turn it on. I tried to go through the same process several times as I did with apple help, but it won’t work.

this is ridiculous.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Air M1 trackpad click not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.