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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Since having a power cut for a short while, Apple TV won't let me watch some movies. I just get the 'How to watch' tab, which tells me I must subscribe, which I already do. I was able to watch these movies okay before the power outage. Any ideas?
That is not a title that is available from Apple TV Plus. The service is for Apple Originals only. Other titles, such as this one, will be available from the store and require a separate fee to either rent or purchase.
When you are on a device that doesn't support that function (i.e. Android TV, Google TV) then it will present this message. It means you have to first do that transaction on another device before it becomes available to your library.
That is not a title that is available from Apple TV Plus. The service is for Apple Originals only. Other titles, such as this one, will be available from the store and require a separate fee to either rent or purchase.
When you are on a device that doesn't support that function (i.e. Android TV, Google TV) then it will present this message. It means you have to first do that transaction on another device before it becomes available to your library.
Thank you so much for your help. I've confirmed the subscription is active (till Jan 24) and rebooted the App. I'm still getting this screen when I try to play the movie. The only thing I haven't done is confirm the version I'm using, but I have downloaded and installed any updates recently. Any ideas, before I try Apple Support?
Go into your account to verify the subscription is already active. If so, reboot the ATV and also ensure it is up to date (TVOS 16.6). If it persists contact Apple support.
Ahh, now I understand. Many thanks for your help.
You're welcome
How to watch
