Verification failed on Apple app on Roku TV

Question

Verification failed on Apple app on Roku TV

My show might show a preview but then stops and I get an error message that says there’s a problem with my connection. I check my connection and it is okay. Then a message follows that says this video can not be played at this time. Try again later. Checked forums—Roku TV software is up to date. I have uninstalled and reinstalled Apple TV app. I have unplugged my Roku TV. NOW I’ve tried to sign in and I get a message that my verification has failed (N/6500CE05). All of my information is correct. I’m not sure if this matters but my iPhone app works with no problems with video. Any suggestions?

G847X,

Posted on Sep 12, 2023 1:58 PM

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Answer 1

TammyW_03

Community Specialist

Sep 13, 2023 11:30 AM in response to lorivjohnson2

Hey lorivjohnson2,

Those were great steps in trying to resolve the issue. In your troubleshooting did you also reset your modem and/or Wi-Fi router to see if fresh connections there help to resolve this? There are also some additional steps int he following guide that may help: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support

Let us know how it goes.

Take care!

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Answer 2

Sep 13, 2023 2:19 PM in response to lorivjohnson2

Another user (mygreensocks) suggested this procedure from Roku Support staff, which reportedly helped several users.

1. Remove the Apple TV app,

2. Shut off and unplug the TV (or streaming device),

3. Wait 30 seconds,

4. Plug the TV (or streaming device) back in,

5. Reload the Apple TV app.

Else try the Network Connection Reset, as mentioned by user Jarieta.

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Verification failed on Apple app on Roku TV

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