Apple TV App Problems on Firestick: Video Not Available message

Hi all, I went through all the normal trouble shooting with 1st level support, no resolution. I asked them to add this discussion group to my case and escalate as it is a wide scale issue. I have a call scheduled this morning with Apple senior team support (I guess that means an escalation support team member). Will update the discussion board after that call.

I have had the same issue since yesterday..I have done everything, Fire stick up to date..Apple TV app not showing any updates..cleared cache and data, uninstalled the app and reinstalled..unplugged router..restarted fire stick..everything you can think of I have done it. Apple TV working fine on my phone on my wifi so nothing to do with internet connection as the message says..

Thanks to all the techno nerds here who I did not find till after spending 5 hours doing all the things! Had to watch the Foundation finale on my 14 yr old little tv (app works fine there). Wish I had found this thread 6 hours ago

I have been experiencing the exact same issue. Did all the things including uninstalling the app along with every other action. Though I was losing my fixit touch and am so glad to hear it’s not just me (though I am sorry that all of us are dealing with this). I hope they manage a fix soon. I’ve not been enjoying The Morning Show in 30-second increments so I gave up. Hope we hear something soon. Thanks to those doing the chats and calls to A & A.

Exact same issue- just started middle of this week. All other apps work fine and Apple app works fine on other tv. Apple chat said I should contact Amazon but I’ve yet to figure that out. I’ve tried every single solution suggested as well.

Hi, l am having the same issue at first l thought it was an issue with the channel l subscribed to on the Apple TV app then l went to watch the morning show an Apple Original and bam in 30 seconds l got this message saying “Video Not Available. There's a problem loading this video. If this continues, check your internet connection”

My issue started around 8:00 pm yesterday Friday 15,2023

Had to come on and reply with a big thank you. This has been driving me nuts. I have taken all of the same steps as you and still left with that dang message. Big sigh of relief finding your thread. Again… TY!

Phoned Apple just now (Saturday 16th) and they were not really very helpful. Kept repeating the line “our engineers are working on the problem” . When I asked how long this would take, or how I would know it is resolved or how wider problem it was, they kept repeating the line “our engineers are working on the problem”.

So I am none the wiser, and unable to watch Apple TV for which I pay a subscription. I’ll give it a few days and then cancel, I can’t waste my time on this. Once more people do this perhaps Apple will be a little more helpful.

This has been one of the most frustrating weeks ever! After months of the Apple TV Plus app disabling all sound on every platform of My fire TV stick now this seeming error message preventing me from playing any content. Finally last night a representative admitted they are aware of the issue. I'm thinking of pivoting to a Roku express. Does anyone know if that devices experiencing the same depressing glitch?

First of all I your response was telling people to read the comments above when its not the fix for all scenarios. I said no offence, which I truly meant. You said "grow up" now you are saying you hope "your attempts fail" who is the rude one now??? Maybe you should take your own advice.

Hi. I did the same thing in the same result occurred. I was able to watch two shows and then the video error message returned. I even did the same troubleshooting you were mentioning and now I'm back to square one. They obviously know this is occurring. Did they give you any ETA on engineering is planning on fixing this?

Thank you to everyone for taking the time to report and help to duplicate the issue with Apple/Amazon. I installed the FireStick update this morning and everything works fine now.

Thank you to Apple/Amazon for resolving the issue too. I guess I’m not as frantic as some living without a particular streaming service for a few days because I think the response was pretty reasonable. I know that testing all the devices/streaming services even after a minor fix can take quite some time.

Our Apple TV app is not working with our amazon firestick. We scheduled an appointment to troubleshoot. On the call just now, got transferred to tech support and the guy says “I don’t know what a fire stick is can you describe it to me?” Is this real life!?!? Then they put us on hold and the call dropped. I can’t deal! Anyone have a fix?

This suggestion about configuring the Fire Stick settings doesn’t help. It’s weird. I can watch “The Morning Show” all day long, but “Slow Horses” won’t load.

BTW this just started happening and it’s late December. Many posts are from September.

It did NOT work , works fine on my roku TV