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JSigrest Author

Level 1

20 points

Apple TV App Problems on Firestick: Video Not Available message

Video will play about 30 seconds and then a message pops up: "Video Not Available. There's a problem loading this video. If this continues, check your internet connection." I have updated the firestick, confirmed the Apple TV app is up to date, cleared the cache, restarted the firestick, rebooted my wifi router, uninstalled and reinstalled the Apple TV app, yet the problem persists. No problem using other apps on the firestick.

FireTVStick(Gen2),

Posted on Sep 12, 2023 7:38 PM

Top-ranking reply

joanefromlawrence

Level 1

15 points

Posted on Sep 16, 2023 10:14 AM

I just got off the phone with a second tier Apple advisor. They gave me a fix for this firestick problem. Go into Firestick settings, click on display & sounds, click on HDMI CEC Device Control, toggle it to "off" That solves the problem - the apple tv+ app no longer stops playing. The advisor told me this is a temporary fix until they get the problem solved. So far nothing else seems to be disrupted by turning this off. Netflix, Hulu, Prime, Max, SHO are all working as is Apple TV+

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176 replies

Sep 15, 2023 5:31 PM in response to JSigrest

We just reinstalled appletv on fire stick bc years ago it had a similar issue. Same issue. Won’t play videos that we’ve paid for. When does the class action start?

HolyDJ

Level 1

8 points

Sep 15, 2023 5:40 PM in response to JSigrest

I can confirm that it is strictly on the firestick and not the firetv that is a separate device. My stream sound bar has no issues with Apple TV app.

KTMoye

Level 1

8 points

Sep 15, 2023 6:15 PM in response to JSigrest

Any news on when this will be resolved?

RoseC1

Level 1

8 points

Sep 15, 2023 6:22 PM in response to JSigrest

I have the same issue. Called Apple support today and they said the engineers are investigating the fire stick issue. No time frame for getting it resolved.

Sep 15, 2023 6:50 PM in response to Sarahj61

Apple has big reveal this week on the 13th when Apple TV stops working and they say contact Amazon? Someone messed up on apple’s end.

Sep 15, 2023 6:56 PM in response to JSigrest

Apple TV not working on firestick. Video not available after about 30 seconds. My Internet has been checked and it is all working except it kept stopping.