Merged Voicemails after IOS 17 Update

Make sure that each family member has a unique Apple ID - Apple Support

//support.apple.com/en-us/HT204976

"Apple recommends that you do not share your Apple ID. Instead,

set up Family Sharing so that each person uses their own Apple ID.

This way, your family can share purchases, subscriptions, and more

without sharing personal information like email, text messages, or

passwords."

There have been several fine examples of this online at Apple site.

And this has not been a recent change either. Only reasons I see

to maintain 'such bad idea' may be irresponsibility or lax-attitude.

You're asking the author of this thread how they did something I don't recall them saying they did. They wanted to know why all of the sudden calls and messages are on both phones.

There is only way to change this. One of you need to wipe the phone of all its data and set it up new with it's own unique Apple ID. You can then share things like apps, photos, etc., using Family Sharing.

Here's a link about Family Sharing --> Family Sharing - Apple

And here is a link to explain how to wipe the phone you decide will be wiped --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support

The only fix for this is to have your own Apple ID. It is working exactly how Apple wants it to. They want everyone to have their own ID. You can then share everything within your family. Apple will not fix this as they don't see it as broken.

Rmacdona123 wrote:

This merged voicemail is a terrible idea - I have stayed with apple because of the shared family ID and find my iPhone tracking with our kids…it means my kids now have my work voicemail….😡😡

Your logic and reason for continuing to use a shared Apple ID for your family is flawed and unfortunately wrong. Children should NEVER be tied to an adult Apple ID. They should have their own ID, and then the parent sets up Family Sharing to share content and uses Parental Controls to better protect their kids. And you still have the ability to track your kids whereabouts.

Because you've done something, even if your reasons were to you reasonable, doesn't make it the right thing to do.

Here is a link about Family Sharing --> Family Sharing - Apple

Here is one about using Parental Controls --> Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

Here is one about why each family member needs their own ID --> Make sure that each family member has a unique Apple ID - Apple Support

GregDuster wrote:

She hit *920 and deactivated call forwarding to my phone - she has no idea how she forwarded her phone calls to my phone but she deactivated it by hitting *920 and it seems to be working as normal now

Glad to hear you figured it out!

The actual answer is to stop sharing an Apple ID→How to “unshare” an Apple ID - Apple Community

***** HERE IS THE FIX: Go to SETTINGS, choose APPLE ID, then choose ICLOUD, then choose SHOW ALL, then DESELECT the PHONE toggle… (we turn everything off as we don’t use iCloud for anything) … made three test voicemail calls just to check and it worked *****

She hit *920 and deactivated call forwarding to my phone - she has no idea how she forwarded her phone calls to my phone but she deactivated it by hitting *920 and it seems to be working as normal now

Slanier1072 wrote:

same with me! I have spent hours trying to fix this. I did turn off Facetime syncing and that seemed it fix it. Who knows why facetime, but maybe try that?

You are likely going to find it is a short term fix, but the merged calls and voicemail messages will continue soon again. Many have tried this and it's not effective. Apple has said for more than a decade that two people should not share the same Apple ID. Either accept the merged call logs/voicemails or unshare the Apple ID.

Here is show you can do that (written by a very respected member of this forum - Lawrence Finch) --> How to “unshare” an Apple ID - Apple Community

Apple is under NO obligation to inform any of us of changes to iOS. They own iOS, not us. We just have a license to use THEIR software. They changed it and after now about 4 months and countless people complaining about it, they've done nothing to reverse this. I get you're not happy and I'm just the messenger as no one on this forum works for Apple or had anything to do with this. Your choices however, are simple. Either live with merged call logs/voicemail or separate the IDs then use Family Sharing as Apple has advised for over a decade now.

That’s true. I don’t live in NYC. I only have 3 Apple stores with a 20 minute drive, and one of them is 5 minutes away.

But you can also get phone support, and it’s really a very simple process to create a new Apple ID; about 5 minutes on the phone is all it would take.

It has nothing to do with iOS 17 being introduced. It's been that way since the beginning.

https://appleid.apple.com/faq

Can I share an Apple ID with someone else?

Your Apple ID should not be shared with anyone else. It provides access to personal information including contacts, photos, device backups, and more. Sharing your Apple ID with someone else means you are giving them access to all your personal content and may lead to confusion over who actually owns the account. To share purchases, photos, a calendar, and more with someone else, try Family Sharing

Opens in a new window.

, iCloud Photo Sharing

Opens in a new window.

, or other easy-to-use sharing features.

It's unfortunate Apple gave you the wrong advice, but they did. AT&T is not part of this. AT&T can't fix this. And it appears Apple is not going to do anything about this. So, don't share an Apple ID is the solution you need or accept merged calls. That wouldn't be end of the world if you want to continue to share an ID with someone else.