Merged Voicemails after IOS 17 Update

jd5344 wrote:

So if I want to create a new ID for my wife (which I realize is the best thing to do), is there a way to save everything on her phone (apps, texts, etc)?

I used the following to create a separate ID for my work phone. It should work for you. You should not have to erase her phone.

all my info was saved, including past texts, notes, etc.

Setting up a 2nd Apple ID for a work phone - Apple Community

Pappys5 wrote:

Using different AID for two phone for same person is NOT the intent of seamless sharing of devices that Apple proudly displays on all their ads and marketing.

You're right, the point of using one Apple ID on all of your devices is so that all of your information is shared seamlessly. And that's what people are getting. But it's not what the people posting here want. They want to NOT share all of their information. They want to not share call logs, not share voice mail, not share other things. If they don't want seamless sharing, they need to use more than one Apple ID.

****THIS IS THE FIX THAT I RECEIVED FROM APPLE. The Rich Feitelberg fix below didn't work for me. In my case Apple had me Go to Settings, choose APPLE ID, then choose ICLOUD, then SHOW ALL, then DESELECT FACETIME.

I made a call and it worked. Then I made a FaceTime call and that worked.

The solution has been posted many times and it's NOT the one which tells you to turn off Phone in iCloud Settings, which may work momentarily, but NOT long term. The solution is to STOP sharing an Apple ID.

Juliew1116 wrote:

Unfortunately, this didn’t work for us. It appeared to at first, then the sharing resumed.

It hasn't worked for ANYONE who has tried it. There is ONLY ONE cure for merged call logs/voicemail messages. STOP SHARING AN APPLE ID.

cbadland wrote:

Someone suggested disabling FaceTime in the iCloud settings. That seems to have worked for merged voicemails for our two phones. But call logs are still merged.

Which makes this a bandaid, which doesn't accomplish the intended goal. The ONLY way to stop merged call logs is to stop sharing an Apple ID.

Because Apple made a change in iOS 17. Why? We can't speak for Apple on this user to user only forum.

Yes, the merged call lists is new. But every person you share an Apple ID with has had the ability to read your text messages, change your Apple ID Password, get access to your Apple Wallet, delete photos, notes, files, etc. View your browsing history, delete your account altogether. So many things people can do by sharing the same Apple ID.

You seemingly weren't bothered by this, so why would you be bothered by someone having the ability to see the phone numbers you've called or received calls from?

But Apple has maintained for over a decade now that Sharing an Apple is NOT recommended and has advised that each family member needs to have their own unique Apple ID --> Make sure that each family member has a unique Apple ID - Apple Support

Hi Eelsswimmer38. I am in the same position with exception that I already have the family plan. 2 phones for work and personal. Never had an issue with any vms until I think it was 17.0.2 or 3. I even had different carriers so it’s perplexing to me how they merged.

technically the work account (Verizon) overwrote the personal vm (TMobile) saved ones. I started following this thread a while ago and found no answer.

just 2 days ago I created another appleID for my work phone. It really sucks. I enjoyed being able to share iMessages between phones which gave me ability to leave my work phone at home sometimes. Can’t do that anymore.

I guess for you, it’s 10.99 for music and 16.99 for family music.

Yes you could. But the better option is to use Family Sharing, then if any of the apps cost money, you wouldn't have to pay for them again under the new ID. Apps are forever tied to the Apple ID they were downloaded under. Using Family Sharing, you can download without charge.

DarkMenison wrote:

I’m having the same issue with my wife’s and my iPhones. It’s definitely an Apple IOS 17 issue. We do both share the same Apple ID, but we did the same before updating to IOS 17 and didn’t have this issue. I’m on Verizon and my wife is on T-Mobile.

Yes, it may well be an iOS 17 thing, but it's working as Apple wants it to work, so you either live with merged calls/voicemail if you insist on using the same Apple ID on both iPhones or you do want recommends and separate the two phones so each one has its own Apple ID. That's your choice.

blacksheepteech wrote:

I did this on both my husband's and my phone. Unfortunately, it did not work. We are still both getting each other's voicemails.

Unless you stop sharing an Apple ID, it is likely that this will continue to be a problem. And, if not this, something else. Apple does not intend Apple IDs to be shared and thus does not take that into consideration when making changes or updating.

The iOS update today to 17.1.2 fixed the issue. I was able to test with new VMs as well as other shared cloud settings. I assume the sheer number of customer complaints helped to fix this obvious bug.

You can call anything you want on it. but your choices are to live with it or separate your Apple IDs.

Actually, there is another way: Log out of FaceTime on both phones and never use it again.

Stop sharing an ID.

I think it will be better if you guys start using different Apple ID, and you will still be able to share through family sharing.