Merged Voicemails after IOS 17 Update

I believe this is permanent and they have finally demanded no more shared Apple Id's. I finally made a separate ID for my wife and it solved the problem.

That post disappeared - Settings, Apple Id, icloud, show all, turn off phone. Checked by having someone else call and leaver a voicemail, and it did not appear on the other phone.

Someone suggested disabling FaceTime in the iCloud settings. That seems to have worked for merged voicemails for our two phones. But call logs are still merged.

After spending four hours chatting and then talking to ATT with no solution, I called my local ATT Store and chatted with a worker there. After spending some time thinking about it, she suggested both phones turn off Live Voicemail (Under Phone in Settings). So far, I believe this did the trick. If it was that easy, I wasted five hours today online, and chatting, and calling. I really hope this is the solution.

*This worked for about two hours and then it started all over again. Fix this please!

The root cause of the issue is the same. Using the same ID on multiple devices will sync data, including call logs and voicemail.

Some people have reported that turning off Live Voicemail stops this. YMMV.

Again: This "problem" is NOT a "problem". It is working as designed. Just because you don't like it, does not make you "right". You are wrong. You should NOT be sharing an ID. It doesn't matter whether you have ever had problems because of that in the past. The fact is, they should NEVER be shared. So long as you continue to do so, we can NOT help you.

The ONLY answer is to STOP SHARING AN ID. If you don't like it, that's too bad. Find another forum on the Internet where people will tell you what you want to hear instead of the truth.

In the mean time, you are welcome to send feedback to Apple as has been suggested here multiple times.

Don't hold your breath waiting for them to change it.

The previously merged VMs did not clear up and had to be manually removed. Also be sure to turn off the cloud phone setting. You should test with new VMs after checking and turning off your cloud setting for phone (also contacts and other settings if applies) and will notice that the calls route properly and won’t delete VMs on shared phones when removed by one. This 17.1.2 update definitely fixes the issue.

Pappys5 wrote:

Incorrect. Voicemail is a service provided by the carrier. If you change the PIN you do it on their service. The phone only holds the stored messages that are local. Some carriers you need to go further to their actual service to fully delete older messages so they clear out and not leave you with any storage so people can leave new VMs.

Yes, Voicemail is a carrier service. Up to a point. Visual Voicemail, the transcription you see on your phone, requires Apple's services. You might try contacting your carrier and seeing if they can turn off Visual Voicemail. That would mean you would no longer see the transcriptions, and that might take Apple out of the Voicemail equation. I don't know that it would stop the voicemail sharing or not and I don't plan on testing it myself. But, if this is that important to you, it's worth a shot.

bingalls wrote:

IMHO - this does seem to be Apple OS related issue as my two devices both share voicemails to one another as they each get them, and the two phones are on two different carriers, AT&T for work and T-Mobile for personal.

It's not just your opinion. It is a fact that this is tied to people sharing an Apple ID.

Looking forward to a solution.

Use a different Apple ID for work and personal.

You're right, we don't know you or your needs. But whatever they are, there is really no other solution other than to stop sharing an Apple ID. It's a fact, which you nor anyone else can change. I get you don't like it, but that doesn't make it less a fact.

I did read in another place that turning off FaceTime may solve this for you. But if you do that, you'll never be able to use FaceTime. Maybe that won't be an issue for you.

As to me repeating myself, when you buy the forum, you can direct what others can say. I'm not violating any terms of use, so I'm as welcome to post as you are, whether you like my message or not.

Have a nice rest of the day.......

Slanier1072 wrote:

Agree....same...I have had several calls, live appts at the apple store and no one able to fix it!

No one can fix what is NOT broken, if you use the same Apple ID on multiple iPhones. Your phone is doing exactly what Apple intends it to do, which will only stop doing it when you stop using the same Apple ID on more than one iPhone.

TXFire- wrote:

This worked for 1 day and then went right back to duplicating voice messages on both phones. I double checked both phones and the phone is not backing up in iCloud. Any other ideas?

How about this idea… STOP SHARING AN APPLE ID.

Panteak wrote:

I’ve been in contact with AT&T for 2 weeks and still no solution…

The “solution” is to stop sharing an Apple ID.

StLKathy wrote:

What solution worked for you? Please explain. Thank you!

The only solution guaranteed to work is to stop sharing an Apple ID.

That's because the only real "fix" is to stop sharing an ID.