Merged Voicemails after IOS 17 Update

My wife and I share an Apple ID but have different cell phone numbers. We both have iPhone 14 Pro Max.


When I updated to iOS 17, yesterday, I lost all ability to make changes on the Apple ID (the picture got grayed out in Settings). Can't even enter it.


When she upgraded to iOS 17, today, our voice mail gots merged. When someone leaves a VM on her phone, it shows up on mine. Same as leaving a VM on mine, it shows up in hers. When I delete a VM on my phone, it gets deleted on hers and vice-versa.


How do we need to change to get back to separate voice mails? Please help.

iPhone 14 Pro Max

Posted on Sep 19, 2023 6:47 PM

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Posted on Sep 23, 2023 4:18 PM

The issues were two fold and resolved in a Genius Bar session.


  1. The grayed out Apple ID was caused by me turning on Content & Privacy Restrictions, Not Allowing Passcode Changes and Account Changes, and putting in a different 4-Digit Passcode. Once, I turned it off, the Apple ID under Settings, stopped being grayed out and it was back to normal. BTW, the reason I put I put in this 4-digit passcode is because of this report from WSJ: https://www.youtube.com/watch?v=tCfb9Wizq9Q;
  2. The only way out of the merge voice mail (calls, photos, etc.) is to create a different Apple ID and do Family Sharing.


Thanks for your help!

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326 replies

Feb 20, 2024 9:16 AM in response to prusso3995

prusso3995 wrote:

I'll disagree. I had 1 acct/2# for 25 years no problem. ios17 and now it's an issue.

That's remarkable. iPhone was originally released on June 29th 2007. That was as Lawrence correctly points out 16 1/2 years ago.


I get that you don't appreciate the fact Apple has strongly recommended NOT sharing an Apple ID. And I get that until iOS 17 was released, people who did share an Apple ID did not have merged call logs/Voicemail, but Apple made this change when iOS was released. Because Apple owns iOS, they do as they deem best with iOS. Getting annoyed with other users on a user to user only forum, none of whom are associated with Apple in any way and none of whom can change what Apple has chosen to do, makes no sense.


You are more than welcome to complain to Apple using the feedback link which has been posted over and over throughout this thread. But you can also expect that to get you not very much as iOS 17 was released in September 2023 and lot's of people have told Apple they are not happy with this and here we are 6 months later and it hasn't been changed.


Your choices are:


  1. Accept the merged call logs/voicemail (which surprises me anyone has an issue with, since at any time whoever you share an Apple ID with can, without your knowledge or permission read your text messages) OR
  2. Finally unmerge the Apple IDs as Apple has been recommending for more than a decade

Oct 9, 2023 10:57 AM in response to Ala836

We are having the same issue. My wife and I share an Apple ID to share a calendar and to share contacts automatically. I'm pretty sure the calendar piece is doable with Family Sharing but from what I have found sharing contacts automatically is not. If there were an easy solution for automatically sharing contacts, that would solve it for us but probably not other folks. Thanks.

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Merged Voicemails after IOS 17 Update

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