iOS 17 Purchased Text Tones Missing

melan161 wrote:

i'm purchased multiple ringtones and also was using classic ringtones for specific contacts they're all gone now there's absolutely no ringtone when people call me and there's no text tone the phone just vibrates is this going to be fixed and when will the update be available this is unacceptable for as much money as we pay for the expensive iPhones for us not to use items we purchased

If you upgrade your phone to iOS 17.1.1, current as of this writing, you will be able to use purchased (or home made) tones as text tones as long as they are less than 30 seconds long.

Nommy63 wrote:

Putting in feedback is a waste of time. I’ve been doing this since September 28th. They d/c me from a support online chat. Their lack of interest in this issue is disgraceful.

Well, given that it's fixed with iOS 17.1, I guess feedback wasn't a waste of time after all.

maylandly wrote:

My ringtones have always been there, but my text tones are still missing on my 15 Pro 😢

Update to iOS 17.1. You should see all of your purchased tones again. You have to swipe down toward the bottom of the screen and they are listed as "Ringtones" even if you're selecting a custom text tone. But, that doesn't matter. You can still use them.

While IOS 17.1 fixed most of the problems, including being able to assign purchased tones to contacts - things are not totally fixed.

I am still finding that purchased Alert Tones still do not show up when using the Clock app. I used to be able to assign a Custom Alert Tone to an alarm or a timer alert. That still has not been fixed. Any of my prior alarms or timers show the previously selected Alert Tone. Anything new only shows Ringtone or Text Tones.

So for me - 75% fixed. 25% still not working correctly.

Why not tell Apple that. Telling users on a user to user only forum, which Apple doesn't actively participate in that you'll go with a Samsung, gets you nothing, to be honest.

Since you just responded to the original poster however, are you aware Apple fixed this with the iOS 17.1 update? Have you updated your iPhone to 17.1 (the current version is actually 17.1.1)?

IIS 17.1 contains a fix

• Addresses an issue where custom and purchased ringtones may not appear as options for your text tone

Frog-420 wrote:

Exactly!!! When is this going to be fixed? So disappointing.

It was fixed on 10/24 with the release of iOS 17.1.

You can go to AT&T, but you'll be wasting your time as AT&T simply cannot help you. At this moment, there is no fix for this until Apple resolves it. So the best advice is to let Apple know you also have this issue, like everyone else does and wait for Apple to address it. You can use this link --> Feedback - iPhone - Apple

GOOD NEWS!

I've updated to the recently released iOS 17.1 and found all my purchased text tones (listed as ringtones). 17.1 update returns my tones for selection of default text message tone as well as contact specific text tones.

Give it a download and see if it corrects the issue on your devices as well!

Ahhh just realized when I go to alert tones, it doesn’t show up on the usual spot. It still says “none” after you download all. But if you scroll to the very bottom, it appears as ringtones and you can select them to be your alert tone.

DJsWife24 wrote:

I am having the same issue and nothing i do works. Like i can change ALL text tones, but not individual ones and once i change all of them i see it until i go to the contact to change its not in the list to pick.

i reached out to Apple and they wanted me to do everything i had already done with a screenshot and recording showing them. He said some have got it to work with Network Reset but i haven’t tried that yet because i am waiting on them to call me back. UGH!!

At the present time, you cannot add custom tones as text tones. Full stop. There is nothing you can do that will change that. Only Apple can fix it.

You can let them know your thoughts here:

Product Feedback - Apple

I purchased a new iPhone 15 pro max and my purchased ringtones and text tones have transferred over but only can use as a “ringtone” and not text tone. So, I then purchased a new text tone and am not even able to use it for either text or ringtone. Waste of money. I called apple support that informed me that the new IOS 17 update has taken that away which is pretty f’d up if you ask me. I’m not happy with that, so, don’t purchase anymore ringtones or text tones, you can’t even use them, don’t waste your money and time. This needs to be FIXED!! Apple Support…

stephie0816 wrote:

Like most of the other comments here, my text tones have all disappeared. NOT HAPPY. That was money spent and now wasted!! Fix this, Apple!!

Apple did fix it. Update your phone to iOS 17.1. It came out on 10/25.

Just updated to 17.1 on a 15 Pro Max. Confirming ringtones have returned!

This has been fixed in the newest ios update 17.1