iOS 17 Purchased Text Tones Missing

Since the update to iOS 17, the text tones purchased in the Apple iTunes Store are missing. If you go to the “Settings / Message Tones” section, only the Apple standard tones are available. However, if you go to “Settings / Ringtone” the purchased message tones are also available. However, it is not possible to reassign the purchased message tones to a contact as a message tone. Dubiously, however, the existing contacts are linked to the message tones purchased from iOS 16, only when you create a new emergency contact is it not possible to assign them to the purchased message tones because they are not listed. And even if you open a file in Contacts, add a sound to a new message, buy it in the iTunes Store (download an already purchased sound), it is not added to the contact as a message sound, even if you click on Assign message sound to a contact in the selection . NO change, such a programming error shouldn't happen to Apple. After all, you pay 99p for each message tone, in my case it's 30 tones.


[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Sep 20, 2023 8:25 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 7, 2023 12:37 PM

melan161 wrote:

i'm purchased multiple ringtones and also was using classic ringtones for specific contacts they're all gone now there's absolutely no ringtone when people call me and there's no text tone the phone just vibrates is this going to be fixed and when will the update be available this is unacceptable for as much money as we pay for the expensive iPhones for us not to use items we purchased

If you upgrade your phone to iOS 17.1.1, current as of this writing, you will be able to use purchased (or home made) tones as text tones as long as they are less than 30 seconds long.

Similar questions

107 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 17 Purchased Text Tones Missing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.