Level 1

38 points

iOS 17 Purchased Text Tones Missing

Since the update to iOS 17, the text tones purchased in the Apple iTunes Store are missing. If you go to the “Settings / Message Tones” section, only the Apple standard tones are available. However, if you go to “Settings / Ringtone” the purchased message tones are also available. However, it is not possible to reassign the purchased message tones to a contact as a message tone. Dubiously, however, the existing contacts are linked to the message tones purchased from iOS 16, only when you create a new emergency contact is it not possible to assign them to the purchased message tones because they are not listed. And even if you open a file in Contacts, add a sound to a new message, buy it in the iTunes Store (download an already purchased sound), it is not added to the contact as a message sound, even if you click on Assign message sound to a contact in the selection . NO change, such a programming error shouldn't happen to Apple. After all, you pay 99p for each message tone, in my case it's 30 tones.

[Re-Titled by Moderator]

iPhone 14 Pro Max

Posted on Sep 20, 2023 8:25 AM

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IdrisSeabright

Community+ 2026

Level 10

199,467 points

Posted on Dec 7, 2023 12:37 PM

melan161 wrote:

i'm purchased multiple ringtones and also was using classic ringtones for specific contacts they're all gone now there's absolutely no ringtone when people call me and there's no text tone the phone just vibrates is this going to be fixed and when will the update be available this is unacceptable for as much money as we pay for the expensive iPhones for us not to use items we purchased

If you upgrade your phone to iOS 17.1.1, current as of this writing, you will be able to use purchased (or home made) tones as text tones as long as they are less than 30 seconds long.

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107 replies

Oct 24, 2023 6:43 AM in response to Nommy63

Nommy63 wrote:

Putting in feedback is a waste of time. I’ve been doing this since September 28th. They d/c me from a support online chat. Their lack of interest in this issue is disgraceful.

As Apple hasn't released a major update to iOS 17 yet, you have no way of knowing if it was a waste of time or not. Only when the next major release comes out will we know how much impact the feedback had.

Oct 24, 2023 7:49 AM in response to Nu1ncaa

Nu1ncaa wrote:

I hear you. I reply to a message and Apple takes them all down and says it goes against their rules. I’ve supported Apple for years but this is causing me to rethink things.

If I recall correctly, I believe you have previously referred to Beta software? If my memory is correct, you signed an NDA when you signed up to be a Beta tester, saying you agree to never discuss Beta in public, and that includes this forum. The Forum Hosts will always remove any posts which refer to Beta.

Oct 26, 2023 10:41 AM in response to IdrisSeabright

Thank you! Yes, I’ve always had all of it in my ringtones and can use them. However, I cannot use them as text tones still. I tried to re-download all of them in my text tones, but it still won’t work.

Nov 8, 2023 7:47 PM in response to happyfish7uk

I wanted to say that this is happening to me too. I have had many previously downloaded text tones for people and now they are all gone. I can see them all for ringtones but nothing for my text tones. It is just all the generic Apple ones ☹️

melan161

Level 1

8 points

Dec 7, 2023 7:02 AM in response to happyfish7uk

i'm purchased multiple ringtones and also was using classic ringtones for specific contacts they're all gone now there's absolutely no ringtone when people call me and there's no text tone the phone just vibrates is this going to be fixed and when will the update be available this is unacceptable for as much money as we pay for the expensive iPhones for us not to use items we purchased

Dec 12, 2023 3:50 PM in response to happyfish7uk

I am on iOS 17.2, I miss the old phone in the text tone folder!! Can you please put that back! I used this tone to wake up when I am OnCall for work!!

this ringtone should be in all the folders!!

Thank you in advance!!

Sep 20, 2023 10:55 AM in response to happyfish7uk

What you choose as your iOS version doesn't matter. Choose iOS 16.6.1, but in your comments make it clear you're writing about iOS 17.

Klaus.k

Level 1

4 points

Oct 2, 2023 4:25 PM in response to lobsterghost1

Got it, thanks.

I’ll provide my feedback to Apple as well.

Oct 3, 2023 7:51 AM in response to lobsterghost1

do you think they will actually address the problem this way? It said they will not reply to the suggestions sent in that form.

bradgunn

Level 1

8 points

Oct 3, 2023 8:40 AM in response to happyfish7uk

I lost all my text tones as well. It will let me pick them for when the phone rings but won’t let me use them for a text alert!! this is crap!!

slbolden

Level 1

9 points

Oct 3, 2023 4:43 PM in response to happyfish7uk

Mine are missing since I did the 17 update. I can see my ringtones but no text tones

RobLuka

Level 1

12 points

Oct 3, 2023 8:55 PM in response to happyfish7uk

Sooo now how are you supposed to assign a text tone that is in the “ringtones” section? Or is this going to be fixed with another update?

Oct 5, 2023 5:33 AM in response to happyfish7uk

None of my purchased text tones are appearing under sounds. “ Download all purchased tones” doesn’t solve a darn thing. This occurred after the iOS 17 update. Total disappointment with Apple.

jeffvos

Level 1

4 points

Oct 5, 2023 8:33 AM in response to happyfish7uk

Dang…17.0.3 update and no fix! 😩

Oct 5, 2023 8:35 AM in response to jeffvos

There was nothing in the release notes to suggest this would fix this.

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iOS 17 Purchased Text Tones Missing