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iOS 17 / PadOS 17 / Mail : no longer remembers previously-used move-to folders

Up until iOS 17, my iPhone and my iPad would remember folders of frequently-moved messages from a known sender. Swipe right on a message and you’d see a folder suggested that was commonly used for that sender.

As of iOS 17, Mail no longer seems to remember previously-used folders, forcing me to navigate through all my folders to find the folder I want to move the message into. Every time.

Seems an unlikely feature to lose. I reported the issue via the Feedback app when I was using the beta, but now that I’m using the production versions I still have the bug but no direct way to further report it.

PS: any idea why Mail is missing from the Applications and Services menu when categorizing this message? All the other apps are there.

iPad Pro, iPadOS 17

Posted on Sep 20, 2023 1:10 PM

Top-ranking reply

Sara511

Level 1

9 points

Posted on Dec 7, 2023 6:44 AM

Yes, 17.1.1 did fix it and then 17.1.2 screwed it up again. Very annoying.

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172 replies

Oct 4, 2023 5:34 PM in response to GGooden

Nope, 17.0.3 continues to exhibit this problem. I suspect it’s not a big-enough fish to get early dev resources applied to it.

Oct 4, 2023 5:59 PM in response to emilio-lizardo

Yep … I notice that and the update said it will address the iPhone getting warmer that it should and no mention of the move-to-folders issue

Oct 5, 2023 5:14 AM in response to roy2025

It’s true

Oct 5, 2023 7:25 AM in response to emilio-lizardo

Hi to everyone, still have issues with iOS 17 no longer remembers previously-used move-to folders do anyone have problems with it?

Oct 5, 2023 8:50 AM in response to emilio-lizardo

I updated with 17.0.3 and it still doesn’t remember the previously used folders.

Oct 5, 2023 9:10 AM in response to Worldcomm

Yes. I’m at 17.0.3 and still the same problem.

Oct 5, 2023 10:41 AM in response to BumpkinBailey

ps. I'm on iOS 17.0.3. Hoping its true that this folder suggestion issue will be resolved with the next update as one member on here said Fingers crossed!

Oct 5, 2023 3:06 PM in response to emilio-lizardo

What a royal pain in the ….., i have to spend inordinate amounts of time moving and scrolling. Fix this!!!!!!!!!!! It worked before. With the new os no go. This is a real deal breaker for me.

rlambe

Level 1

4 points

Oct 6, 2023 7:47 AM in response to thedoktor

Have all your previous emails in folders disappeared

Oct 6, 2023 10:40 AM in response to emilio-lizardo

Is this going to be fixed?? It was really helpful!!!!!

Geno2828

Level 1

12 points

Oct 6, 2023 4:52 PM in response to Greeneyeddi01

Who do I call? What number? Thanks.

Geno2828

Level 1

12 points

Oct 6, 2023 5:59 PM in response to emilio-lizardo

The person I’m chatting with from Apple support is worthless

Oct 6, 2023 9:26 PM in response to Geno2828

Did you give him the link for this thread? I did that and the person I chatted with was able to see that there were others with the issue besides me. It might help

roy2025

Level 1

20 points

Oct 7, 2023 3:32 AM in response to roy2025

Unofficial fix works, 😱 happy to have move to folder suggestion, immense time saver

unofficial means you have to sign up for that… again figure it out…

roy2025

Level 1

20 points

Oct 7, 2023 3:36 AM in response to Geno2828

IT IS FIXED UNOFFICIALLY HALLELUJAH

iOS 17 / PadOS 17 / Mail : no longer remembers previously-used move-to folders