iOS 17 handsfree bluetooth issues

With the new update and using a Bluetooth headset (Powerbeats) when I press the CALL button on the headset to use voice dialling and say a name, it calls the person but via the handset only, I cannot hear the Siri caller name repeated, dial tone and persons voice on answer unless I tap the option on the iPhone screen that says iPhone/Powerbeats/Loudspeaker and this defeats the whole idea of handsfree calling, any help or settings I need to change ? Thanks in advance totally frustrated as a HGV driver I cannot touch a phone driving as the law and safety is paramount.

Posted on Sep 20, 2023 1:35 PM

Top-ranking reply

Laskeet

Level 1

12 points

Posted on Nov 10, 2023 6:59 AM

Hello everyone. Yesterday apple released a firmware update for the PBP. The new firmware number should be 6B27. I am able to make calls hands free now and I am so excited! So far it is working like it used to. You can check the version under settings --> Bluetooth --> your connected device --> Version. If it says the old version 5B66, connect the beats and wait for the update to go through. It does it automatically at some random point. I plugged mine in and left it in its case with top open overnight, connected and it didn't update. When I started using the beats was when it updated. Hope this helps! Thank goodness they fixed it!

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18 replies

Gtnd

Level 1

8 points

Nov 8, 2023 2:24 PM in response to 40watt

Me too!! I’ve spent more than 20 hours over the past 6 weeks dealing with technical support. Their answer was to send me a replacement Powerbeats pro— AND it still doesn’t solve the issue.

Very unhappy with Apple.

Jan 10, 2024 3:20 PM in response to 40watt

I’m have the same/similar problem with all my Apple EarPods. They connect automatically and without touching the phone, I say, “Hey Siri, call [name of contact].” Siri answers through the EarPods, “Calling [name of contact],” and then silence. I’m usually driving, so it’s annoying and dangerous to have to get the phone out of my purse, see that the phone has already started ringing or, more often, that the person I’ve called has already answered, then fumble around to find the call is using the iPhone. It’s stupid. Any suggestions?

txwasa

Level 1

23 points

Nov 10, 2023 6:29 PM in response to Laskeet

I can confirm. My PBP updated sometime without me knowing and the hands free calling now works again!

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iOS 17 handsfree bluetooth issues