I have an Apple TV 4K (3rd generation) connected to a Samsung TV that pushes audio out through a Sonos sound system. It was working fine earlier today. I upgraded the tv OS to v17.0. Now, several apps (e.g., Netflix, Disney+, Apple TV, etc.) do not provide any audio while the YouTube TV and YouTube apps functions normally. I have 1) rebooted and 2) changed the audio format to a different setting. Any suggestions?
Apple TV 4K (3rd generation)
jees, I just came upon this thread. just posted a similar problem.
I've isolated it to dolby 5.1 and tvOS 17. just started having this problem so I suspect 17 broke something.
forcing everything to stereo audio format seems to be a workaround. after switching back to 5.1 it seems to work..... for a while... then it fails again.
dolby 5.1 will just go silent after a while. if I leave it in stereo format I have no problems. so that may explain why some sources work since not all are doing 5.1 or atmos.
affects all streams (music, tv+, Hulu, ...) that output 5.1 audio
How do we get Apple Support to actually look at this and issue a software update.
my setup is AppleTV4k to my Samsung TV, Samsung TV to sound bar.
worked perfectly until os17. Now sound is very delayed when moving over anpps and apps like Apple TV, Netflix, YouTube, don’t work. Oddly Hulu works.
it seems Apple TV does get hot and after being off for a few hours Apple TV and Netflix will work but then stop working and sound delayed again.
tried resets, and all the normal stuff. No luck.
yesterday morning worked great, upgrade to os17 and stopped.
Apple Support please patch this.
I was on phone with them for over hour and half. Reset my Apple TV twice; reset my TV once. New HDMI cable, new port on TV and they escalated me to a “Senior Support Specialist” who just reiterated what the other support people told me.
I got the gist they have other fish to fry. My TV also works intermittently. I’m just not updating my other Apple TVs for a while.
I was able use my EarPods for a short time but not through the tv speakers. We have 12 units at work and I told my team to not upgrade to 17. Apple needs to jump on this or Amazon fire will get more customers.
Not solved but I have an observation. I have Samsung tv. Sonos arc. Appletv 4k. I’ve had issues with no sound on SOME apps (frequently YouTube and YouTube tv) and it’s been dif apps at dif times. Frustrating. I’ve rebooted each device individually and tested. It’s the tv. I’m going to dig further into Samsung settings. My 2 cents. Stay tuned.
Im also on my 3rd call. I’ve sent videos to Apple Support on what happens and my Apple TVOS v16 works great on the same “problem TV” that TVOS 17 had issues with. It also does same problem on my other samsung with the v17. But i’m sure it’s Samsung problem..
Was watching my Apple TV with ARC sound bar all weekend. Has worked perfectly for a couple of years. Updated to TVOS 17, sound is dead. Will not pass sound through the ARC HDMI. I switched the TV output to an optical cable and still no sound. What the f*^%...?
appletv os17 is definitely the problem with me too. I have a ZVOX speaker connected to my Sony TV. Never had a problem before. Now I have to use the Verizon remote to control the volume . I have an older Appletv box connected to another tv set and are experiencing no problem .
This worked for me also. Just got off the phone to apple support. They were not helpful, they tried blaming my speakers. If it wasn’t for this post I wouldn’t have known. Hoping they fix this in the next software update
Yep. Indeed. 17.1 has not fixed the issue. Thought things were going to be fine after the update but going back into youtube and had no audio playing a video. Tossed the apple TV and hooked back up the fireTV.
my situation is even worse. I get crickets in 5.1 or atmos mode. stereo is the only mode that works. going through an Onkyo receiver. not being an expert on any of this.... but do you think that the TV is putting out an audio signal that cannot be interpreted properly by any of our receivers/soundbars? interesting that you get a silent center channel while others get no sound at all. I wonder if some receivers would chose to mute all of the channels in that case.
if any help, I first noticed this with Apple Music. guessing that some of the content there is 5.1 or atmos.
When using Best Audio, and eARC passthrough mode, I am still getting dropouts, beeps, garbled audio when switching between different streaming apps. Apple TV4k 3rd Gen to Samsung 8k TV to Bose Soundbar 900. Come on Apple, get you act together!
Yup. Same here. It seems to be the YouTube app so far that starts it. But it then also impacts the others. When I use the Samsung remote to access the tv menus, the sound works fine even while the Apple TV sound isn’t working.
Hey guys
Tonight I have no sound at all in all apps after starting a show on Netflix
each time I restart the Apple TV I have the sound and then after starting a show on an app, no sound
i even try to reset the Apple TV and it’s not working ..
apple TV 3rd gen Wifi
17.1
im not using any bar sound just the sound of my TV everything was working fine until tonight …
thanks in advance
NO SOUND WITH APPLE +! Why does Apple have such a problem with sound in their streaming app?
I don’t have this problem with other apps. I have reset and done everything that I have seen written to do. This is ridiculous! It’s Apple for goodness sake, they can’t run a streaming app for TV with sound??
I can see this was conversation in September, but to me it just happened today, I also tried new hdmi cable and reset and restart, nothing work, my apple tv is not hot. Did anyone find a solution by now to this stupid stupid apple mistaKe??
Apple tvOS 17 No Sound
