You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: todulaja
todulaja Author
User level: Level 1
4 points

How can I resolve connectivity issues with my Apple devices on Starlink?

I purchased Starlink internet just five days ago, and initially, everything was functioning perfectly. However, the following day, my Apple devices - iPhone 14, Mac Airbook, and Series 5 iPad - stopped connecting to the internet. Interestingly, all the Android devices in my household continue to connect without issues. Is there a specific setting adjustment required for my Apple products to regain connectivity? When connected to the Starlink USSD, it simply displays "No internet connection." Any guidance or suggestions would be greatly appreciated.


[Re-Titled by Moderator]

iMac 21.5″, OS X 10.10

Posted on Sep 20, 2023 7:42 PM

Reply
Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,442 points

Posted on Sep 21, 2023 4:05 AM

If you continue to have difficulties, check to see if your iPad and other Apple devices are using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your domestic WiFi networks; if enabled, Private Addressing can cause issues if specific MAC addresses are expected by your WiFi/Starlink Router. You may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: LotusPilot
LotusPilot
Community+ 2024
User level: Level 10
289,442 points

Sep 21, 2023 4:05 AM in response to todulaja

If you continue to have difficulties, check to see if your iPad and other Apple devices are using the WiFi Private Address feature. This feature is intended to provide additional privacy and security when using “public” (untrusted) WiFi networks.

Settings > WiFi > [Your WiFi Network / SSID] - tap the “i” icon - Private Address


The Private Address feature is largely unnecessary for your domestic WiFi networks; if enabled, Private Addressing can cause issues if specific MAC addresses are expected by your WiFi/Starlink Router. You may need to disable this feature - and can be enabled or disabled for each individual network.


Use private Wi-Fi addresses in iOS 14, iPadOS 14, and watchOS 7 - Apple Support

Reply
User profile for user: Cruredes
Cruredes
User level: Level 1
16 points

Apr 11, 2024 5:23 PM in response to todulaja

One morning just over a month ago I woke up to no wifi and a message from Starlink saying that I could not continue using 'Apple Private Relay' or privacy screening of any kind AND their WiFi/ISP at the same time. I either completely open myself up FOR THEIR USE/ABUSE or I shut down their services and choose another WiFi/ISP.


I rebooted my MacBook & iPhone. Everything came back on in a fully operational order, including Starlink, Apple Private Relay & my Firefox Private Browser. 😁 But, shhh... 🤫 Let's NOT tell elon.


Apple should either buy Starlink, OR build their own System, the minute they do and get it here I WILL BUY IN‼️


[Edited by Moderator]

Reply

How can I resolve connectivity issues with my Apple devices on Starlink?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up