iOS 17 Storage Space Bug / Issue

This feature/item was not there upon iOS 16.6 - but after the upgrade to iOS17 - phone storage data has been taken up due to SYNCED CONTENT.

There was no reason for it to take up nearly 20-30% of the storage away from the phone (when my device had about 30-40 gigs left I'm down to 4.23gbs). This has disallowed me to back up my device to my iMac due to now lack of storage space b/c of this issue.

This seems to be an un-tested feature/bug/issue. I'm sure many users would not be happy knowing that their device storage was depleted for some unwanted/untested feature.


Is anybody else noticing this issue as well (as among many reddit forums /alternative forums as well).


[Re-Titled by Moderator]

iPhone 12 Pro

Posted on Sep 21, 2023 10:16 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 7, 2023 8:12 AM

The 17.1.2 update didn’t help, but I am seconding the restore comment.


Back up your phone, wipe it, then restore it from that backup. Since I’m a Windows computer user and I don’t use iCloud, I backed up my phone via iTunes. I then did a factory reset of my phone (make sure to keep your eSim/carrier data, it will give you that option before you completely erase it), then backed it up from the backup I created. You should also be able to create a backup from iCloud if you don’t have iTunes. It’s been around half a day and it LOOKS like everything is normal so far. One of my apps shrank from 1.4gb to 417mb, and the Documents & Data size now looks reasonable. Previously, simply deleting apps did nothing to change the size of Documents & Data.


It took a few hours and time will tell if is bloats back to its bigger size, but it’s worth a shot. Just be very careful when backing up and erasing your phone.

Similar questions

153 replies

Dec 4, 2023 11:21 AM in response to STJ23

My son has an iphone 11 pro and we just updated him to ios 17.1.2 from ios 16 and now his phone is stating it has no storage and he cannot do anything without it locking up on him. He went in and deleted many apps and music saved on his phone, and it worked for a few hours, but then this morning, the same thing happened all over again. This is very frustrating because he basically cannot use the phone and if he does it takes a VERY long time to get anything done and most of the time nothing is sent or saved. He cannot even get his text messages to go through.


This has now become a safety issue because he cannot rely on his phone to work and be able to communicate with anyone. He is a teenager and him not being able to communicate with me is very worrying.


APPLE PLEASE DO SOMETHING TO CORRECT THIS ISSUE ASAP!!!


Dec 13, 2023 9:39 AM in response to STJ23

I keep trying to find my previous responses in this thread but haven't been successful with that either.


So, the latest....fun.... I mentioned recently that after doing all the updates (currently on 17.2) AND wiping my phone and doing a completely new install, I still got no joy! But I was able to function each day (app bugs aside) with the storage issue by rebooting my phone each morning. Again, somewhere in here there are before/after photos that show that - it would be nearly full and then after a reboot it would drop to normal size.


This morning, I did my usual morning reboot and the storage did NOT drop down like usual. I rebooted 4 more times with no joy. So, I went to the gym prepared for my phone to "brick" sometime before lunch. When I got back out to my car, I was going to try and schedule my appt to have it looked at after work today so I double checked the storage.


Miraculously, as it sat in a locker, on silent, with do not disturb on, the storage dropped back to the normal level.


No idea if something happens between 8am and 9am ET that does this or if today was a fluke.....


Will continue to monitor to see how it goes....



Mar 6, 2024 12:31 PM in response to STJ23

I'm having the same issue with my iPad. My phone did fine with the update, but my iPad did not. I've deleted pretty much everything that I can including: text messages, all internet history, photos that I could live without, numerous apps, etc. (I only have about a 1/2 page of apps now. There's really nothing else to delete.) It'll work "ok" after I delete something, but it's like ios 17.3.1 update continues to eat up the storage. I only have 64 GB on my iPad & the ios 17.3.1 is taking up 10.28 GB alone. My systems data is taking up 5.8 & the iPad is showing 63.87 GB of data is being stored. I never had this problem until the newest update. Please help, my iPad is pretty new & I use it daily. Turning it off & on does not help either. Very frustrating.

Sep 27, 2023 5:36 AM in response to STJ23

Same problem for me. A long with my phone randomly shutting down, all apps glitching out and closing, and cannot take any photos due to the sudden lack of storage. I've deleted all my photos, and multiple apps but that didn't help at all. I am unable to even update it to 17.01 now because I do not have any storage available.

Sep 28, 2023 11:46 PM in response to STJ23

I called up Apple on 24 September and want me to take screen shot etc and promised me that they will let me know the probem. After talking to 3 senior advisors, they stills do not have the answer for me until today (29 September) and told me they are still investigating. Take note that teh reason why I need to talk to 3 senior advisors because every time the seniot advisor promised to call and update me but they did not, just a lip service.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iOS 17 Storage Space Bug / Issue

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.