iOS 17 CarPlay SharePlay feature unavailable

My daughter can t connect to SharePlay music app in iOS 17 CarPlay saying feature unavailable on account


does any know why or how to change?

Posted on Sep 21, 2023 1:02 PM

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Posted on Sep 22, 2023 5:23 PM

Had the same issue. Got it to work by having Apple Music open on both phones before CarPlay connected. Had passenger try and join SharePlay then on my phone I opened the now playing and there was a 1 beside the SharePlay icon, tapped the SharePlay icon hit the green check mark and it worked.


Good luck!

52 replies

Dec 5, 2023 10:06 PM in response to arausch

same issue here just like yours to my family's shareplay situation.

I host the carplay and let my family join to enable shareplay,

for my wife, of course she is an adult, and has no issue with joinning shareplay

but for my kid, at the age of 12 just like your kid, can't join the shareplay.

when my kid tries to scan the QR code, it seems reading the code alright but soon after there goes pop up message like "feature unavailable on this account"

I don't know why apply restricted music thing to kids if it is related with parental control thing

Jan 24, 2024 3:14 PM in response to Mush1610

iOS 17.3 introduced the collaborative playlist, I was hoping this could be a potential substitute for CarPlay SharePlay not working. I tried this new feature with my kids under age 13 and it gives an error message that the link has expired...fairly certain this feature is also blocked on kids under 13 accounts. What a shame.


How to collaborate on a playlist in Apple Music on your iPhone, iPad, or Android - Apple Support


Apr 4, 2024 11:33 AM in response to Mush1610

We don’t have car play, but it seems like the car play restriction impacts SharePlay over Bluetooth? One of the many ways we are discovering Apple nudges patent to lie about kids ages. Create features that benefit families, but are unavailable to child accounts.


An adult Apple ID with strong screen time settings seems to give parents the most control, yes?

Sep 25, 2023 6:15 AM in response to AndreasMar

On further testing, it doesn't work for either one of my kids. For one kid, I get the same error message as above. I did notice that in settings under FaceTime -> SharePlay, they have extra options for SHAREPLAY AUTOMATICALLY. They don't seem to make a difference. For the second kid, when scanning the QR code, it bring up Apple Music in Safari. They can control the music for a minute, but then it disconnects and doesn't work anymore. Same as AndreasMar.


Both kids set at ages of 12. Wonder if it's due to parental controls too. It works fine on my wife's phone.

Sep 27, 2023 1:37 PM in response to _just_me-

I’m sorry, I didn’t think you were being untruthful, what I’m saying is it wouldn’t be the first time that a single Apple first line support person has been wrong about something. I want this communicated officially, like on the website, before I believe it.


If Apple honestly thinks that 17 year olds shouldn’t be allowed to add songs in the car, they’re delusional. What could possibly be the harm? At least let me as a parent decide if my 17 year old can handle the responsibility of essentially juggling the radio tuner dial. Geez…

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iOS 17 CarPlay SharePlay feature unavailable

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