Why are my husband and I receiving each other’s voicemails?
After the last update 17 on our iPhone 14 we have been receiving each other’s voicemails. Call forwarding is off and live voicemail is off on both phones.
[Edited by Moderator]
iPhone 14
There's one and only one solution to this. Stop sharing an Apple ID. Apple specifically says two people should have their own unique Apple ID. Then you can use family sharing to share content, such as photos, storage, etc.
If you don't want to separate your Apple ID's, your call logs and messages will be shared between the two of you as Apple sees the two phones as one phone.
See the following articles:
Make sure that each family member has a unique Apple ID - Apple Support
No one's being condescending.
Apple says don't share AppleIDs.
Apple has said that since at least 2017 if not before.
If you're going to be upset about something Apple has said not to do for over seven years having effects that inconvenience you, I don't know how else it would be addressed.
Tom73NM wrote:
I have never used one but wonder how a dual SIM phone handles this issue? A phone with two numbers, a business number and a personal number. Seems that the business number must have its own separate call log and voice mail. Does that require two separate IDs? Two numbers, one phone, one user, two IDs. Or are there special rules for this type of user?
One Apple ID means one user means everything is shared.
Lnewsome1975 wrote:
Do you think they will send out an update soon? And give the customer the choice to have it this way.
No. That seems highly unlikely. Apple has being saying for about 10 years that people shouldn't share Apple IDs.
Tom73NM wrote:
I don’t know how Apple is getting access to my VM to start with. I don’t remember giving them my VM password.
Apple isn’t getting access to your voicemail. If you tell your carrier to enable Visual Voicemail your carrier forwards your VM recordings to your phone’s VVM app. If you don’t want VVM and prefer to call your carrier’s VM server to get your messages, call your carrier’s tech support and tell them to disable VVM.
Lawrence Finch wrote:
“And as long as you use your Apple devices the way Apple’s designers intended them to be used you won’t have any problems. Staring in 2014, 10 years ago, Apple made the design decision that an Apple ID should be used by one person only, and publicized that in all of their support literature. Over those 10 years they have advanced with each version to implement additional features of this design.“ (have not learned how to quote in this forum)
I have to disagree, do not believe that it is a design feature. The programmers messed up and are now trying to pass it off as a design feature. Everything works as it did prior to 17 except for voice mail and recent calls. Voice mail should work the same as text messages and FaceTime. For those you go to (for text) Settings —>Messages —>Send & Receive and then select the phone number you want to receive text messages from. For FaceTime you go to Settings —>FaceTime and select the number you “can be reached by FaceTime at”. We just need the same functionality under Phone. For Phone you can go to Settings —>Phone and then you can enter “My Number”. Also why does Apple allow you to login and use another number for these other features?
Allowing you to select from multiple numbers for FaceTime and messages but not Phone is a programing error and not a feature.
No mater how many times it is repeated that it is a feature will not make it one. It is a programing error.
Creating your own AppleID is simple. Why share one? What is the advantage of sharing an appleid? You know how to fix this and it is easy
click on this link. Send the feedback. Obviously nothing should share unless you choose for it to.
Apple must stop the access to spouses' phone calls!!! Do not say it is because share an Apple ID and should use family sharing! Family sharing does not work. Apple must change family sharing so that contacts and calendar are shared live/in real time. Downloading periodically the phone book does NOT work. I have criticised this forever. Listen to your clients. A family of five needs calendar and contact live/in real time.
A-R-L wrote:
I encountered same problem. Tried to work it thru wth apple
we share Apple ID and was trying to avoid changing ID on a phone
ultimately called Verizon who suggested reset of network settings of phones, both mine and my husbands. This appears to have fixed problem
There is no problem here. This is all working as designed,
Resetting the network settings doesn’t and won’t change how an Apple ID operates.
You are SO right! My family and I have always had one Apple ID. Apple takes my money for the Apple Music family plan, but we shouldn’t share ID’s? We have had a shared ID since the 3rd generation of iPhone. Why is it only now a problem? They need to fix this.
amyjoy33 wrote:
We are having the merged voicemail issue. I keep reading it's because people are sharing an Apple ID. However, both my kids have their own apple ID's and I have my own. We have family sharing, so is family sharing the real issue here? We've had this before and I've wondered if we should get rid of family sharing. We did shut off live voicemails and turned off phone in icloud. That hasn't fixed anything. Are there any new suggestions I missed in this chain?
Confirm the Apple ID usage is unique.
Family Sharing is in use locally (and with lots of others), and is not sharing voicemail.
Are you sharing one ID?
Are your work calls ringing through on your personal phone? If so that is a new issue.
For most a call is showing up on both phones call log and the voice mail is showing up for both phones. The voice mail is interesting as I always thought that VM is a function of the carrier and not Apple.
Hopefully someone with serious technical chops can help with calls ringing through to the wrong phone.
My husband and I have shared an iCloud account since the iPod touch days and have been getting each other’s messages since upgrading to iOS 17. We are Verizon customers.
This has been very frustrating.
After reading some of these comments, we “Reset Network Settings” on both phones. It seemed to work for a few minutes, then not. Will try turning off iCloud next.
thexsmom wrote:
Everyone saying to stop sharing Apple ID’s, you’re talking about Apple data. My phone calls and voicemails which I pay AT&T to provide should NOT be pulled into what Apple decides to do with their device.
Full stop Apple is grossly overstepping with this and they need to fix this. It’s a privacy violation on so many levels and why my husband and I have separate phone numbers so stop with the whole stop sharing an Apple ID nonsense because that’s what it is.
If you are using the same Apple on more than one iPhone shared with another person, there is NO privacy violation at all.
But this is a user to user only forum and no one here is associated with Apple in any way. You are more than free to tell Apple your thoughts here --> Feedback - iPhone - Apple
thexsmom wrote:
Full stop Apple is grossly overstepping with this and they need to fix this. It’s a privacy violation on so many levels and why my husband and I have separate phone numbers so stop with the whole stop sharing an Apple ID nonsense because that’s what it is.
You have it backwards. Sharing an Apple ID is a privacy violation. NOT sharing protects your privacy. Sharing means you absolutely no secrets from the person you are sharing with. While ideally this shouldn’t be a problem, in the real world everyone has secrets from their significant other, be it surprise gifts or activities or sites you visit you might not want them to know about. And it becomes a really serious problem if people split up.
After iOS 17 update we are receiving each other’s voicemails on our iPhone
