After iOS 17 update we are receiving each other’s voicemails on our iPhone

Why are my husband and I receiving each other’s voicemails?


After the last update 17 on our iPhone 14 we have been receiving each other’s voicemails. Call forwarding is off and live voicemail is off on both phones.


[Edited by Moderator]

iPhone 14

Posted on Sep 21, 2023 9:18 PM

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Question marked as Top-ranking reply

Posted on Nov 17, 2023 9:26 AM

There's one and only one solution to this. Stop sharing an Apple ID. Apple specifically says two people should have their own unique Apple ID. Then you can use family sharing to share content, such as photos, storage, etc.


If you don't want to separate your Apple ID's, your call logs and messages will be shared between the two of you as Apple sees the two phones as one phone.


See the following articles:


Make sure that each family member has a unique Apple ID - Apple Support


Family Sharing - Apple


230 replies

Jan 10, 2024 1:30 PM in response to Lawrence Finch

Lawrence Finch: Thank you for the link “And here is Apple's expansion of what I've posted→Make sure that each family member has a unique Apple ID - Apple Support”.


This provides proof that there was not a problem with voice mail and call log bleed over until iOS 17. The link advises to not share IDs as it could cause problems with Apple Music, App Store, Books, iTunes, Apple Podcasts, Messages, and Fitness. Its publish date is April 19, 2022. This was published before iOS 17 was released and it does not say anything about issues with voice mail or call logs. Proof that the issue did not exist before iOS 17 and Apple did not consider it a problem.

Jan 23, 2024 1:28 PM in response to Mac JB

Mac JB wrote:

This problem is a pain and Family Share is more work then a trusting relationship. My wife and I get to many texts and voicemail/calls as we have the same contacts.

Apple please get this back to pre iOS 17.

I am reasonably confident that Apple will NEVER go back to any feature that permits sharing Apple IDs. Apple has been very firm about not sharing Apple IDs for 10 years, and their design decisions are based on the assumption that people will use Apple products the way they were designed to be used, not the way people think they should be designed to be used.


So your choice is to take Apple’s advice or live with the consequences of not using the product the way it actually works.

Jan 23, 2024 2:36 PM in response to Mac JB

Mac JB wrote:

Thanks for all the replies and you're good intentions. But I want to go back before iOS 17. I don't want to have two separate Apple IDs and then have to do the family share. So please do not reply with this idea of separating Apple IDs. Just get rid of the code that screwed this whole thing up, thank you.

It will never happen, and you can’t go back to a previous version. So you will have to live with the inconveniences caused by sharing an Apple ID. Of course, you could get rid of your iPhones and get Android phones. But that won’t solve it either, because Google is just as firm about sharing Google IDs.

Mar 3, 2024 12:19 AM in response to tobin130

So on 3/1 in the afternoon. My wife created a separate Apple ID that we created at the iPhone store. It took a while. We had an @mac.com appleID. She logged into the new Apple ID account, while at the Apple Store. We needed the Apple store to help us through that. She was on IOS 17 I was on I0S 15 We both have Iphone 13s. So.... I went home still on 3/1 backed up my Iphone through Itunes to my external Hard drive. I then updated to IOS 17. Looked good! I was now the only user of the old Apple ID. Then I was carrying the phone upstairs. They were on top of each other. And A message poped up like "Phones are Linked!" I have no idea what's happening. Then all of my wife's voicemails magically appeared Merged onto my phone. It did NOT happen the other way around! So we DID the right thing and created separate Apple IDs and this problem still happened!! We have separate phones numbers used by the 2 Apple IDs. So I am so disgusted by this problem. I could, I guess, restore from backup and then upgrade and pray that my wife's voicemails wont get onto my phone but why? why? would I want to go through that trouble for the unreasonable chance that it won't happen again. Of course it will. Is it an Icloud thing? Is Family Sharing the reason? Why can't I use Family Sharing and feel safe. I use Icloud minimally because it looks like the biggest security whole that anyone could ever create.


[Edited by Moderator]

Mar 2, 2024 10:16 PM in response to tobin130

To me the only real problem is the sharing of voice mails and the recent call log. For me that is not a real issue. My wife and I share one Apple ID and have been sharing since the Apple 4 without any issues until IOS 17. We can and will live with the minor inconvenience.


But I would think that with the outstanding programmers out there someone could come up with a fix for the issue. I see where Apple is going to start allowing side loading so we may have an opportunity to have a fix in the not too distant future. I’m keeping my fingers crossed.

Mar 3, 2024 12:11 PM in response to Tom73NM

You can disagree all you want, but that won’t change the facts, which are that Apple will not change that they don’t want people to share Apple IDs, and don’t support users who do share Apple IDs.


And if you choose a phone number for FaceTime or iMessage that is not one of the 1 or 2 numbers that your phone has mobile service with a carrier these services will not activate.

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After iOS 17 update we are receiving each other’s voicemails on our iPhone

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