Facetime app on my Apple TV 4K won't work.

I had the same issue. But it worked for me after I removed my Apple ID user (Setting-> Users and Accounts -> Default User -> Remove User from Apple TV) and added myself again using “Sign in with iPhone or iPad”

Not saying this is true for all but just wanted to mention that Apple Watch owners should also be on the lookout for the confirmation message (the one that gets sent after scanning the QR code) on their watches. The Apple TV may decide to send it to your watch if you are standing in front of it and it’s closer which, in many of these cases is a pretty plausible scenario.

If you’re not looking for the confirmation on your watch (thinking it’s coming to your phone), it will certainly look like you scanned the code and nothing happened and without the authentication it requires, Apple TV will not add you as a user.

I wanted to sign on and report my success. I’ve had all the same issues. There was an iOS update to 17.1 that described the patch for the Apple TV FaceTime fix this morning. At least for me. It has had me signed in since the update.

Long story short, I ended up having to restore my iPad using iTunes and then setting it up as new. To my surprise FaceTime in the Apple TV then worked using the iPad as camera. The iPhone still didn’t work.

So I tried restoring the iPhone too and, lo and behold, it started working as well.

Apple hopefully fixes this in the near future but if anyone’s desperate getting it to work now, try restoring your device and setting it up as new.

For some reason, when you change the primary user of the Apple TV to become an additional user, the user appears on FaceTime, then undo this process, FaceTime starts working for all users. I'm using an iPhone 13 and Apple TV 4K 2nd generation.

Have you already updated to TV OS 17?

Okay, just to be clear, this is what I did:

1) Plugged iPhone into computer running iTunes

2) Clicked “Restore” iPhone in iTunes. (The computer downloads the latest iOS software, then completely wipes the iPhone and installs the new iOS software from scratch.)

3) Unplugged iPhone from computer.

4) Set up iPhone as new. When asked I did NOT use another device to login to iCloud and set everything up and I did NOT restore from an iCloud backup. I chose to MANUALLY set the iPhone up as a new device.

If you did everything the same I’m not sure why the bug wasn’t fixed for you. Maybe I just got lucky.

It doesn’t work for me. I figured that it is related to poor/no Bluetooth connection. My Apple TV is located far away in basement. When I move near the Apple TV, it did work but as I moved away from it towards the TV, it disconnected. This feature should not use Bluetooth when both devices are connected via WiFi.

Since I updated my iPhone 12 Pro to iOS 17.2 and also Apple TV, it's finally working fine.

When I open the FaceTime app on the Apple TV, it shows my name and I can start a FaceTime video call without any problems. 👍🏼🙂

Übersetzt mit Deepl

Not sure. Seemed standard. I did restore my phone and after a day of that still not working I looked for another update on my phone and that one had the FaceTime fix

Check for a TV update also. I needed to do both.

I'm experiencing the same issue. I too changed my Apple ID email address.

I changed the default user to my wife's account. She's had the same account since switching to iPhone, and it worked perfectly. It picks up her user in the FaceTime app list of users first time without any issues. If I switch back the default user to my user, I get the same issue again.

Since the update with iOS 17.2 on my IPhone 12 Pro and the Apple TV update it works. It shows my id Name and FaceTime calls with Apple TV are working very good. 👍🏼🙂

The same thing is happening to me, but when I start a FaceTime call on the iPhone, I can switch to Apple TV. However, when I hang up, the problem happens again.

same problem; contacted apple support and was advised that a fix is being worked on…..no ETA given but hopefully within couple of weeks…..