Level 1

39 points

Facetime app on my Apple TV 4K won't work.

FaceTime on my Apple TV doesn't show my name my name as a choice. It just says Other. When I click on that it has me scan the QR code on the screen. When I tap Connect to Apple TV, nothing happens. It says connecting then never does. I've logged out and back in a few times but nothing works. I've performed a factory reset twice to no avail. I force quit the app as well as rebooted the ATV. The phone I'm using with the continuity camera is a 13 Pro Max with iOS 17. What else can I try?

Apple TV 4K (2nd generation)

Posted on Sep 22, 2023 9:14 AM

Top-ranking reply

Danp56

Level 1

8 points

Posted on Sep 26, 2023 3:52 PM

I had the same issue. But it worked for me after I removed my Apple ID user (Setting-> Users and Accounts -> Default User -> Remove User from Apple TV) and added myself again using “Sign in with iPhone or iPad”

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56 replies

zoomie

Level 1

36 points

Nov 4, 2023 6:40 PM in response to andigot1

How/where did you get the patch for the Apple TV FaceTime fix?

Nov 5, 2023 4:41 AM in response to andigot1

I have already updated to iOS 17.1. Where did you get the patch?

Nov 5, 2023 12:38 PM in response to albrecht20

Yes, and 17.1 too.

Rubens23

Level 1

8 points

Nov 12, 2023 10:43 AM in response to CinciPeej

I got the same issue iPhone won’t connect doesn’t read QR code, but my iPad Air does it.

kul3456

Level 1

9 points

Dec 15, 2023 8:32 AM in response to tom_delphin

Still does not work for me. iOS 17.2 on iPhone 15 pro max.

Dec 16, 2023 5:10 AM in response to Hondamaker10

Finally--it works for me with the latest updates. Looking forward to using it!

Dec 21, 2023 7:44 PM in response to LeandroBrito

How did you get an Apple TV 4k 2nd gen to work. I have same device, have os 16.5 installed and it seems no updates are avail after 16.5 for this device.

Trinka1

Level 1

8 points

Jan 14, 2024 9:20 PM in response to tom_delphin

QR code on Apple TV 4K not recognized when scanned by iPhone 6s iOS 15.8

Mar 12, 2024 8:36 AM in response to tom_delphin

Since the latest iOS 17 & TV update the FaceTime App works perfect on my AppleTV 👍🏼🙂

KennyHH

Level 1

8 points

Mar 21, 2024 9:42 AM in response to Hondamaker10

I'm having this problem and it is now March, 2024 - any updates to solve this problem?

Swnman

Level 1

8 points

May 28, 2024 3:14 PM in response to Danp56

Thanks this worked for me!

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Facetime app on my Apple TV 4K won't work.