UPDATE: TVOS 17 Audio Issues Require Daily Reboot

Update (9.22.23):

I have discovered that Apple Arcade and other Apple Apps do not cause audio issues. Only the streaming apps. You can load Hulu for example, and within a few minutes, it causes audio issues beginning with the system click sounds when navigating, then bleeding over to no audio at all. Requires a reboot. I checked app versions and it looks like TVOS 17 was rolled out, but app versions were not updated. Usually with iOS, you will see a bunch of apps being updated prior to a new OS version being rolled out. This does not appear to have happened with TVOS 17. It would seem, from what I can tell in my observations, that the streaming apps need to be updated to accommodate the new TVOS 17.

I apologize for posting this again, but it dose not look like you can go back and update/edit a previous post.

Original post:

Immediately after upgrading to TVOS 17 I noticed audio issues that first present while on the home screen, the system clicks only intermittently play. This is also true when in apps (Settings, Hulu, Netflix, Disney+, etc.)

At first it was an annoyance but did not affect streaming performance. But within a few hours of uptime, the audio issues "bleed" to streaming. Presenting as no audio at all.

I force quit the streaming app, but no audio remains. Also no audio on home screen or other apps.

Restarting the Apple TV provides a temporary work around, but within the span of 1 day, the audio drops out completely. In the interim, system sounds are only intermittent.

Setup:

Apple TV 4K 3rd generation 128GB (purchased 2 weeks ago)

Ethernet connection to router

Samsung 75" TU7000 series TV

HDMI eARC connection to Samsung S series soundbar

TV setup to pass-through audio to the soundbar

I have fiddled with audio settings, to no avail.

I believe this to be a software bug because at no point prior to upgrading to TVOS 17 did I have any audio issues.

Apple TV 4K, tvOS 17

Posted on Sep 22, 2023 4:59 PM

Top-ranking reply

killweav Author

Level 1

47 points

Posted on Oct 2, 2023 5:00 PM

It might be a good idea to discontinue posting on this updated thread. There is more activity in the original post. I apologize for the confusion. Also, here is my workaround that's worked for 4 days now.

TVOS 17 Audio Issues Require Daily Reboot - Apple Community

I am happy to report that I have not had to reboot my Apple TV for 3.5 days now. It would appear that I have found a workaround. Unfortunately, it looks like this may not apply to everyone.

Samsung TU7000 series (2020) TV:

Expert Sound Settings

HDMI eARC = off

Apple TV:

Navigation Sounds = off

Sound Effects & Music = off

I observed a couple oddities during the last 3.5 days but it did not require me to reboot.

Hulu app - sometimes (maybe once or twice a day) when switching live channels, there is no audio for the first 1 minute or so. Going back to previous channel or any other channel there is audio. Going back to the desired channel, no audio, and 1 minute "clock" starts again. Hulu app has not been updated since TVOS 17 release.

Netflix - on one occasion when watching a documentary, the video paused while audio continued to play. I hit the skip forward 10s button and it immediately synced back up. I went back to see if it was the documentary, and it was not. It played normally through the suspected part.

At this point, I feel like I can settle in for the long haul on this while Apple works this out.

I understand this is not going to work for everyone.

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UPDATE: TVOS 17 Audio Issues Require Daily Reboot

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