iPhone 15 Pro Max Wi-Fi Issues

I Hope apple or others can help me out - I’m having issues with WiFi on the IPhone 15 Pro Max


myself and others are having issues with using WiFi and 160hz - many have raised issues on Reddit posts - some cannot connect to there WiFi at all and others can connect like myself but have random issues with no internet from time to time


Mines working on 5GHz 160hz, but sometimes I’ll just have no internet connection (it’s still connected to the WiFi) - I have to disconnect from the WiFi and connect again for it to work.


I’m using ASUS RT-AX82U - 5GHz allowed Upto 160hz - I’m running 1gig internet so last thing I want to do is try running at 80hz as I’ll loose speed


When it does work it works great 😊


PLEASE FIX THIS ASAP APPLE


[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 17

Posted on Sep 23, 2023 5:22 AM

Question marked as Top-ranking reply

Posted on Nov 12, 2023 6:39 AM

I've got a fix!!! This was frustrating me to no end. Went to Apple store and talked with one of the experienced techs. He said the issue is the iPhone when you import from an old iPhone imports non-ideal network settings, not just your old iPhone passwords. Fix is below.


Network -> General -> Transfer or Reset iPhone -> Reset Network Settings


Wifi has been working like a charm since I did this. Read about this for hours and never saw this suggested anywhere else so figured I'd contribute.

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492 replies

Sep 28, 2023 8:44 AM in response to Community User

Same issue for me I’ve tried resetting the networks resetting the router resetting the whole entire phone no matter what I do the Wi-Fi cuts out every few minutes or sometimes I’ll be doing a Speedtest and I’m getting 600 MB per second but can’t load a simple video makes no sense! Very frustrating for a $1200 phone Apple needs to fix this never thought I would say this, but this is starting to feel like a Samsung Galaxy operating system.

Sep 28, 2023 12:32 PM in response to Community User

I'm also have an issue with WiFi, at home I'm using Zyxel c2100z router from Century Link. I'm using only 5Ghz, as it's provide better speed and less interference. My current settings was at 48 Hz (for Nintendo Switch from different country that doesn't support 140-160 Hz), my iPhone 15 Pro could connect to the network, but internet either not working at all, or it's very slow (usually it doesn't work at all). Tried to change it to 44 and to 160 Hz, doesn't change anything.

I don't have problems with any other devices.

Sep 28, 2023 2:01 PM in response to Community User

Exact same thing happened to me - they called and I was dumfounded for a second that they 1) were reading this and 2) cared enough to call and collect data to fix it. The guy was very professional, polite, and understood the manifestation of the problem clearly. I will be looking forward to the release notes of the next update - hopefully this fix gets included. I will also post the outcome of the new quad band router experiment for more information once I get it up and running.

Sep 28, 2023 4:05 PM in response to Community User

I'm having the same issue, iPhone15 Pro struggles to connect to my 5G Wifi. Other phones (i.e. iPhone 14 Pro) and devices (i.e. iPad, Macbook) work just fine so the issue revolves around the phone.


The phone connects to the 2.4g but struggles to connect to the 5g and when it does connect it might work fine for a bit but then the internet will essentially stop working (even though it still shows it's connected with 2-3 bars). Sometimes it will consistently drop the connection.


Summary: struggles to connect to 5g, will drop connection on and off, even when connected will struggle (Site can't be reached ERR_CONNECTION_TIMED_OUT)


Just wanted to add my voice to this issue and hope that Apple finds a solution soon.


Thanks for looking into this!

Sep 29, 2023 2:59 AM in response to Community User

Apple reached out to me aswell, but due to time zones and other factors, I haven't been able to contribute yet.


It's nice to see how active they are and how seriously they are taking this. My guess is that the share of affected units among the recently shipped 15 Pro and Pro Max is very high, and that they therefore do everything in their power to avoid a "WIFI Gate" from snowballing more than it already has.

Sep 29, 2023 6:16 PM in response to Community User

Wifi problems with 15 Pro Max where none existed with 12 Pro Max. Running mesh network 2.4 and 5 ghz on Deco mesh network. Works great for everything else. I mow my lawn on riding mower with phone in pocket and over-ear bluetooth headphones for ear protection while playing music from app on wifi. Been doing it for years with 12 Pro Max and iPhone 7 Plus before that, and iPhone 6 Plus before that... and can go really far away from house without drop outs. Even my old iPhone 5S (still have that one) works better.


Now with brand new 15 Pro Max, it's completely useless. Drops out right next to the house with perfect signal, then I have to stop and reconnect constantly. Everything looks fine but app disconnects and says no data. And in same areas inside the house where I could get 200 to 300 Mbps with other phones, I get like 130 Mbps max on this phone. What gives? I'm not going to compromise my entire network and change things just for this phone. Thinking it's defective or something at this point. I thought maybe it was my new phone case at first but it's the same with or without the case.

Oct 1, 2023 12:32 PM in response to Community User

Yeah I don't know what router I have at home or what settings it's at. It's not my router (I'm still living with my parents), and I'm not a tech expert or know anything about routers, hz, different connection types, etc. It was weird my iPhone 15 Pro was the only device (Apple and non-Apple) in the house that wasn't connecting with the wifi correctly. My dad got a new phone (not Apple) at the same time as I got my new phone and his phone worked perfectly fine with the wifi and everything.

Oct 1, 2023 12:52 PM in response to Community User

That's okay. Yeah, I could be. For now I'm glad it working more than it did before. I won't be leaving the house until tomorrow morning, so I'll have to wait and see if it changes then. If it does, which I guess is likely, then I'll try the same steps as I did this afternoon tomorrow and see if it works again. I typically use data when out of the house anyway. Unless I'm at work (paid) or at a volunteer job, then I've been able to connect to their wifi. I haven't tried with my new phone. I'll have to do it this week at my shifts (paid and volunteer) to see if I can connect there.

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iPhone 15 Pro Max Wi-Fi Issues

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