iPhone 15 Pro Max Wi-Fi Issues

Orbi 960 setup, i.e. Wifi 6E, 1 router + 3 satellites, fully wired backbone, and going from iPhone 14 Pro Max to 15 Pro Max meant that as soon as my iPhone 15 Pro Max jumps from the main router to one of the satellites it loses connection. In my case, turning off 6E on the iPhone doesn't help. Turning off private MAC address doesn't help. Turning Wifi off/on on the iPhone doesn't help. No VPNs running, either. And my "iPad Pro 11" Gen 3" still continues to travel from room to room without losing any signal as my iPhone 14 Pro Max used to.

Initially I blamed Orbi, so went ahead and replaced it with a brand new Eero Max 7 setup, i.e. Wifi 7 (not that it matters for iPhone 15), 4 identical devices (in 1 gateway + 3 extender mode), and guess what? The exact same issue!! Perfect 6Ghz connection to the gateway, but no connection to the extenders. Argh! More correctly, the extenders see the phone connecting at 6Ghz, no problems. And the phone shows it is connected to my network. Just like under Orbi. Yet, the little circle thing keeps spinning forever next to my network name, effectively killing any connectivity, including cellular. This is not okay... Eero has two features: Turn on Legacy Mode in case 6Ghz devices don't work. Didn't help. It also allows to turn off 5Ghz for 10 minutes. Didn't help. Although I am not sure if that actually makes just the gateway go into legacy & 2.4Ghz-only mode or all extenders as well...

I am now walking around the house with my iPhone's wifi off, hoping that the meager AT&T cell signal around me will be enough. When I need the full bandwidth, I go to the room with the Eero gateway, turn on my iPhone's wifi, do my thing, turn it off, and walk away. Hardly the Apple experience of the yesteryear...

I am disappointed that iOS 17.1 did not fix this.

Tuna

I’m experiencing the exact same problem with Bell’s Homehub 3000. The only solution is to reboot the Homehub and I usually have to do this once every few days. I feel this is not hardware related but an iOS problem. Bell mobility ran remote diagnostics on my iPhone 15 Pro and no issues found.

Here’s what I’m experiencing: no internet, drop and connect continuously, hardware is Bell Home Hub 3000.

no other device on home wifi is having this issue. It’s something with the iPhone 15 Pro Max that needs a fix. What’s your next recommendation Apple Support? Never had this issue on my IPhone 7. Now I’m using my cellular data as a work around which shouldn’t be required when I’m at my home location.

My iPhone 15 pro does not have a good wifi connection. Videos are always buffering and webpages take a long time to load. Once I turn wifi off cellular data loads no problem and the videos play fine. I should not have to use cellular data. My husband has an iPhone 14 pro and I had an iPhone 12 mini before upgrading. Both work fine on the same wifi. Our wifi speeds are fast so that is not the issue.

Hey. I have the same set up with two pods to extend. Temporary fix is to set up a guest network and log on to that with phone. It sucks for airplay and connecting to other devices (being on a separate network) but you'll have internet access. I think it has to do with either 1) the use of pods and moving from hub to pods or 2) the frequencies being transmitted and the hardware of the new phone or possibly both 2 and 3.

Running iOS apps 17.1 on my 15 Pro Max and still getting these issues. It happens when I have 160mhz enabled in my ASUS router. I shouldn’t have to disable it to be able to use my device to its fully potential. Hopefully Apple will fix this in their next software update because it’s clear this is a very widespread issue.

I have the same problem with my iPhone 15 pro. I just got on November 1st, 2023. I am hoping issue is resolved soon. I was much happier with my iPhone 11 and may be I should have waited longer to switch.

I have tried all suggested solutions including resetting the whole thing. Same experience as other folks, no wifi issue with any other apple devices or any non-apple device at home or at the office!!

All, I’ve just had this issue resolved at an Apple Store. Turns out you need to remove the VPN profile before the Wi-Fi can be re-established. Do this by going: General - VPN & Device Management - Tap on VPN at top - Tap the VPN profile - Delete VPN (in red text).

This removes the VPN profile from phone settings and Wi-Fi should kick in immediately. This does not delete the VPN app.

Good luck and you can thank Nick! (Not his real name)

My partner and I got a new iPhone 15 Pro last week and we are both havin the same issue and apple is not able to help and is not even acknowledging that they have an issue.

None of my other devices (Apple devices on same iOS (iPhone/ipad), laptops etc. has the issue except our new phones.

It is so frustrating that I am loosing my trust in this company.

Well, you'd hope that someone who spent as $much$ as I did to have a 4-pack Orbi 960 for years & now a 4-pack Eero 7 Max just days after it got released would know how a mesh system works... :) In a mesh system, you don't even have the chance to tell a remote extender to broadcast another SSID than the gateway router, unless you are setting every single one as a separate non-Mesh network. Clearly, that is not why I spent that money. And Orbi cannot do that anyways since their satellites run on a different dumber circuitry with a watered-down driver and therefore not able to do anything on their own without the router telling them to. Plus, the fact that the issue happens on both Orbi & Eero hugely singles out the device/phone's inability to deal with roaming between satellites with certain characteristics. And the fact that I mentioned that setting the network to 2.4Ghz-only doesn't solve it means that it is not exactly an issue of the phone's inability to deal with 6Ghz properly but more an issue of the phone's inability to properly deal with the updated Wi-Fi protocols to allow routers to send 2.4/5/6Ghz out without confusing older devices who don't know about 6Ghz. Furthermore, the continued ability of all non-6Ghz devices on my network being able to continue to roam both on Orbi & Eero further points to iPhone 15, not the network. And, finally, Eero 7 Max being the latest hardware, it doesn't even come with the v6.xxx firmware and one cannot even install it without it updating itself automatically to the latest firmware. And an additional latest firmware has been released Oct 30th and I am running it. Still the same problem.

Yes, this is purely an iPhone 15 (Pro Max?) issue. To prove the point, I think there have been reports yesterday that Apple acknowledged that they pushed a fix into the iOS 17.2 Beta channel, but who wants to use Beta iOS on their main device replacing half of their brain? LOL...

Tuna

Well... Reading the entire thread, about 23 pages since its start, it is clear that people are also having this issue on their Orbi, Eero, Asus and various other mesh systems. So, that must point to an issue with all mesh systems and not iPhone 15 and/or iOS 17, right? :) It is the phone & its software.

The same problem happened to me on my iPhone 15Pro. This happened on both IOS 17.0X and IOS 17.1. I went into my ASUS RT-AX86S router and disabled the 5Ghz WiFi network 160Mhz bandwidth and it worked instantly. My phone is still working on 5Ghz smoothly even after 24hrs.

I am still having issues with my iPhone 15 Pro Max. I connect to the WiFi at work, have an access point directly out of my office door and when connected to the WiFi zero service from texts, phonecalls, emails, etc. I disconnect and most everything comes pouring in. I reconnect and back to no internet connection. I am on WiFi calling and I still dont receive calls. I will get voicemails hours later, which becomes irritating when I am waiting for a specfic callback. Ive called the cable company to have them see if there is anything with the work WiFi signal and nothing its strong. I had an iPhone 13 Pro Max and had zero issues (still didnt receive calls even on wiFi calling), so this is clearly an Apple issue. Hopefully there is a permanent fix soon.

How far from your device are you? Maximum speeds on Wi-FI 6 are severely limited to close proximity of the router; for the 6 GHz band of Wi-Fi 6E, you usually need to be within the same room and within line of sight.

Note also you need to be running the most recent firmware available for your device; it looks like at present the last upgrade for the Amplifi Alien was released September 13:

https://help.amplifi.com/hc/en-us/articles/231456348-Firmware-Release-Notes

My router is on the latest firmware and that screenshot is sitting in the same room looking at the router.

The WiFi 6 (not 6E as my router doesn’t support that) performance is garbage and is less than half the speed my old Google Pixel 4 can achieve.

I’ve tried adjusting the channels and bandwidths. Tried separating the SSIDs. WiFi speed on this device is never what it should be on WiFi 6 and after a few hours it will slow to a crawl (like the screenshot) with the only fix being a device reboot or occasionally turning WiFi off and then on again.

No issues with any other devices on my network, just this iPhone 15 pro max (and an iPhone 15 pro we also have).