iPhone 15 Pro Max Wi-Fi Issues

I have the same issue!!!! It does not stay connected to WiFi!!!!

I’ve had this iPhone 15Pro for 2 weeks and have called Apple almost every day!!!

It’s so frustrating!!!

2.4 band works fine as a stop gap. Not ideal solution but it has been stable for over 24 hours.

I engaged support again today and finally got someone to acknowledge that this is a known, systematic issue and that they are working on a fix. There was, of course, no ETA or indication of how the fix will be issued.

From support chat:

We are further investigating this and please do rest assure that we are all working and looking for a best possible solution.

I understand this is not the outcome you would prefer, I got your back! I’ll document here all the things we have done and make sure this will be heard and taken care of. So that our Apple Engineer might review our case and use this for future reference to prevent your concern to continue to happen. Okay?

There's nothing wrong with Apple's network quality in general; virtually every issue here is with the implementation of Wi-Fi 6E among various wireless routers.

There have been no issues with commercial/professional solutions and for home units make sure you have the most recent firmware available for your device installed.

There are so few Wi-Fi 6E devices in the field many manufacturers are still shooting from the hip so to speak.

If you find a specific bug, let Apple Support know.

I think apple intentionally made the iOS software in iPhone 15 pro to intermittently switch off the WiFi connection and force people to purchase iCloud+ subscription --- The wifi connection of my iPhone 15 pro became stable immediately I subscribed to iCloud+.

Apple you can do better than this....

First, Apple is not here, we’re fellow Apple users.

Second, make sure your router is running the most up-to-date firmware available for it.

Your iPhones are some of the newest Apple devices to support the Wi-Fi 6e standard and the 6 GHz band, and many routers don’t have their support quite debugged as of yet.

Use Wi-Fi 6E networks with Apple devices - Apple Support

I keep seeing this mentioned as a fix... But here is my experience, in 12 screenshots. I kept the time on the screen so people can follow me from my garage to my office under my Eero 7 Max mesh. But, keep it mind that the exact same issue happened under my Orbi 960 mesh while no other device I have, including pre-iPhone 15 iPhones, suffer of this issue under either mesh setup.

1) To settle for once and all, I have no VPN:

2) I am standing in my garage, under my Eero satellite named "Garage", with my iPhone 15 Pro Max's Wifi turned on. It correctly detects my mesh network name, it correctly claims full signal strength, it claims it has connected to it, yet the Wifi icon at the top is curiously missing:

3) I click on the blue circled-"i" to see the network details my phone sees. Clearly it has settled on a non-Eero local IP address, and there is no router IP. This feels more like a cellular connection while the phone thinks it is Wifi:

4) If I look at my Eero app, all the latest version of course, I see that the phone is connected to the correct mesh satellite with the correct 6G connecting type! So, the phone is connected to wifi, but gets its bearings from cellular...

5) Let's run a SpeedTest to see what this weird combo delivers. Keep in mind that if I forget to turn off my phone's wifi and walk around the house, this is the bandwidth I am suffering through. And notice how SpeedTest does figure out that the network is through AT&T, not Xfinity that my Eero router is connected to:

6) Let us walk back to my office where the main Eero gateway/router is and keep the phone's Wifi on. It correctly detects the network name, shows full signal, claims to have connected to it, and now the Wifi icon in the upper right corner is correctly displayed:

7) Diving into that connection via the circled-"i", now we see what a proper Wifi connection looks like, with the proper device IP assigned and the Eero router's address correctly populated:

8) And the Eero router sees my phone as connected to my Office router directly without going through a mesh satellite, at 6Ghz:

9) Given my 1200/40 service from Xfinity, and the 6G network iPhone 15 Pro Max can use, the speeds are awesome. Again, note how SpeedTest now correctly identifies Xfinity as the source of the connectivity:

10) In case anyone was curious what the real cellular-only experience is like, let us turn Wifi off:

11) As confirmed by the Eero app, my phone is no longer on my mesh network:

12) And SpeedTest shows this via AT&T:

Needless to say, a much MUCH better experience than in step 5's weird combo where the phone thinks it is on Wifi but actually is using cellular data. Whatever code path there is in iOS 17.x, that particular situation is making it hit the brakes like it is nobody's business...

I hope this, plus my previous post a page or two back, helps someone at Apple to sort this issue out in iOS 17.2.

Tuna

This worked perfectly! Thanks!

Update from me too. Since separating the two networks (2,4 and 5GHz), it's been better. First it seemed to work to 100% (having the 15P only connected to the 5GHz) but then the same issues occured after an hour or so. But for the past 30-40 hours, I haven't had a single issue with the connectivity. I was almost tinfoiling like "can they send out hotfixes which are installed invisibly??" but probably not.

So for now, it works, but I would like to be able to keep using "Smart Connect" for my home WIFI - one SSID for both bands. This type of compatibility downfall is not OK.

I may have gotten it! I turned off "Passwords and Keychain" iCloud sharing and have not had an issue since. I noticed whenever my iPhone had issues I'd start having issues on my iPad and my iWatch wouldn't be connected. Can someone else try and confirm? I did "Reset Network Settings" after turning it off just so I was at a clean starting point on my iPhone and iPad. So I think, if you have multiple devices, turn it off on all of them (that you can) and reset them all, then see if issues persist.

So I just upgraded Bell service to 3GB mostly to get the hardware upgrade to the GigaHub from the HomeHub 3000.

Issue: Resolved

It is definitely something with the firmware in some of these modems not playing nice with the newer hardware. I had the latest HH firmware, but unlikely they were too worried about maintaining that.

Having the same issue. Tried resetting network settings, restoring with and without iCloud backup, went to “Date & Time” and turned “Automatic Time” on and off, forgot wi-if network, powered phone on and off… everything. Planning to return the phone tomorrow if I can. Please fix Apple!

The same is happening to me, the wifi isn’t holding on my new 15 Pro. I’ve done all the popular suggestions like restarting the phone, resetting network settings and disabling 6E (nowhere to be found) and VPN. Unfortunately, even after update 17.3 the issue still persists. If it was the router, it would mean that we won’t be able to connect to wifi at any free wifi hotspot.. Very disappointed with this purchase, my Iphone 8 was better than this.

The update from Xfinity to my router did not fix this permanently. The phone still has issues transitioning between bands. Hopefully they resolve this quickly. I’m strongly considering returning the phone and just riding it out another year with my trusty 12 pro max.

What is odd...IF I turn OFF cellular data all together the WIFI connects and works great to any of the networks that it will not IF connected with cellular at the same time. IF I turn cellular on, it immediately loses internet connection to WIFI.

Riddle Me That....

After trying everything else, I did this—all the while not understanding how it could possibly work (and I’m technical). Well, it worked. Set up a guest ssid on my Bell Home Hub and a matching guest ssid on my Linksys mesh and voila. Haven’t dropped a signal in 24 hours.

On the real network, I was dropping (and not reconnecting) every time I reached a junction between a mesh router’s coverage and the Home Hub coverage. It would keep the wifi signal but claim no internet. For WHATEVER reason, it does not do this for the guest meshed network. Baffling but thanks for the idea!!