iPhone 15 Pro Max Wi-Fi Issues

I Hope apple or others can help me out - I’m having issues with WiFi on the IPhone 15 Pro Max


myself and others are having issues with using WiFi and 160hz - many have raised issues on Reddit posts - some cannot connect to there WiFi at all and others can connect like myself but have random issues with no internet from time to time


Mines working on 5GHz 160hz, but sometimes I’ll just have no internet connection (it’s still connected to the WiFi) - I have to disconnect from the WiFi and connect again for it to work.


I’m using ASUS RT-AX82U - 5GHz allowed Upto 160hz - I’m running 1gig internet so last thing I want to do is try running at 80hz as I’ll loose speed


When it does work it works great 😊


PLEASE FIX THIS ASAP APPLE


[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 17

Posted on Sep 23, 2023 5:22 AM

Question marked as Top-ranking reply

Posted on Sep 28, 2023 1:24 PM

2.4 band works fine as a stop gap. Not ideal solution but it has been stable for over 24 hours.


I engaged support again today and finally got someone to acknowledge that this is a known, systematic issue and that they are working on a fix. There was, of course, no ETA or indication of how the fix will be issued.


From support chat:


We are further investigating this and please do rest assure that we are all working and looking for a best possible solution.


I understand this is not the outcome you would prefer, I got your back! I’ll document here all the things we have done and make sure this will be heard and taken care of. So that our Apple Engineer might review our case and use this for future reference to prevent your concern to continue to happen. Okay?

Similar questions

492 replies

Nov 1, 2023 5:10 AM in response to Community User

Here’s what I’m experiencing: no internet, drop and connect continuously, hardware is Bell Home Hub 3000.

no other device on home wifi is having this issue. It’s something with the iPhone 15 Pro Max that needs a fix. What’s your next recommendation Apple Support? Never had this issue on my IPhone 7. Now I’m using my cellular data as a work around which shouldn’t be required when I’m at my home location.

Nov 1, 2023 5:58 AM in response to Community User

My iPhone 15 pro does not have a good wifi connection. Videos are always buffering and webpages take a long time to load. Once I turn wifi off cellular data loads no problem and the videos play fine. I should not have to use cellular data. My husband has an iPhone 14 pro and I had an iPhone 12 mini before upgrading. Both work fine on the same wifi. Our wifi speeds are fast so that is not the issue.

Nov 1, 2023 6:04 PM in response to Toronto4112

I have the same problem with my iPhone 15 pro. I just got on November 1st, 2023. I am hoping issue is resolved soon. I was much happier with my iPhone 11 and may be I should have waited longer to switch.


I have tried all suggested solutions including resetting the whole thing. Same experience as other folks, no wifi issue with any other apple devices or any non-apple device at home or at the office!!

Nov 3, 2023 10:05 AM in response to Community User

I am still having issues with my iPhone 15 Pro Max. I connect to the WiFi at work, have an access point directly out of my office door and when connected to the WiFi zero service from texts, phonecalls, emails, etc. I disconnect and most everything comes pouring in. I reconnect and back to no internet connection. I am on WiFi calling and I still dont receive calls. I will get voicemails hours later, which becomes irritating when I am waiting for a specfic callback. Ive called the cable company to have them see if there is anything with the work WiFi signal and nothing its strong. I had an iPhone 13 Pro Max and had zero issues (still didnt receive calls even on wiFi calling), so this is clearly an Apple issue. Hopefully there is a permanent fix soon.

Nov 3, 2023 5:39 PM in response to kmhalvey

That sounds like an issue with your network at work; many corporate networks block the ports used for Wi-Fi calling and other services resulting in the behavior you report.


You cannot state that because an iPhone 13 works it's an Apple issue because the iPhone 13 did not support Wi-Fi 6E; if your router does, it may be an issue with their implementation of it.


Use Wi-Fi 6E networks with Apple devices - Apple Support


Nov 4, 2023 8:32 AM in response to Dogcow-Moof

My router is on the latest firmware and that screenshot is sitting in the same room looking at the router.


The WiFi 6 (not 6E as my router doesn’t support that) performance is garbage and is less than half the speed my old Google Pixel 4 can achieve.


I’ve tried adjusting the channels and bandwidths. Tried separating the SSIDs. WiFi speed on this device is never what it should be on WiFi 6 and after a few hours it will slow to a crawl (like the screenshot) with the only fix being a device reboot or occasionally turning WiFi off and then on again.


No issues with any other devices on my network, just this iPhone 15 pro max (and an iPhone 15 pro we also have).

Nov 5, 2023 6:49 AM in response to Community User

I also been having issues since I got my iPhone 15 Pro Max. I have a router where I can't change the bandwidth frequencies so I can't try that. What's really weird is that the phone can't connect next to my router but if I go upstairs in my home office it can connect, but just in that specific room. All my other Apple devices work perfectly everywhere so the network is not the issue. I can also connect to other wifi (public ones) just fine, it just doesn't work at home which is super annoying and leading me to go in data overage with the associate cost. Apple needs to fix this now!!!

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iPhone 15 Pro Max Wi-Fi Issues

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