iPhone 15 Pro Max Wi-Fi Issues

I Hope apple or others can help me out - I’m having issues with WiFi on the IPhone 15 Pro Max


myself and others are having issues with using WiFi and 160hz - many have raised issues on Reddit posts - some cannot connect to there WiFi at all and others can connect like myself but have random issues with no internet from time to time


Mines working on 5GHz 160hz, but sometimes I’ll just have no internet connection (it’s still connected to the WiFi) - I have to disconnect from the WiFi and connect again for it to work.


I’m using ASUS RT-AX82U - 5GHz allowed Upto 160hz - I’m running 1gig internet so last thing I want to do is try running at 80hz as I’ll loose speed


When it does work it works great 😊


PLEASE FIX THIS ASAP APPLE


[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 17

Posted on Sep 23, 2023 5:22 AM

Question marked as Top-ranking reply

Posted on Sep 28, 2023 1:24 PM

2.4 band works fine as a stop gap. Not ideal solution but it has been stable for over 24 hours.


I engaged support again today and finally got someone to acknowledge that this is a known, systematic issue and that they are working on a fix. There was, of course, no ETA or indication of how the fix will be issued.


From support chat:


We are further investigating this and please do rest assure that we are all working and looking for a best possible solution.


I understand this is not the outcome you would prefer, I got your back! I’ll document here all the things we have done and make sure this will be heard and taken care of. So that our Apple Engineer might review our case and use this for future reference to prevent your concern to continue to happen. Okay?

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492 replies

Oct 18, 2023 6:18 AM in response to Community User

Fingers are crossed. This is the 100th thing I have tried and so far I have had internet for an hour. Longest so far. My issue is only at work and free WIFI places. My home works fine. I did the set time part of this video and so far so good. Wish I had my Iphone 11 back. Apple needs to step up and fix this.


https://www.google.com/search?q=iphone+15+pro+internet+connection+issues&rlz=1C1CHBD_enUS901US901&oq=iphone+15pro+intrenet+&gs_lcrp=EgZjaHJvbWUqCQgCECEYChigATIGCAAQRRg5MgkIARAhGAoYoAEyCQgCECEYChigATIJCAMQIRgKGKABMgkIBBAhGAoYoAEyCQgFECEYChigATIJCAYQIRgKGKsCMgkIBxAhGAoYqwIyBwgIECEYjwIyBwgJECEYjwLSAQoxNjk0N2owajE1qAIAsAIA&sourceid=chrome&ie=UTF-8#fpstate=ive&vld=cid:12f65e6b,vid:J4daSswquiE,st:0

Oct 22, 2023 5:26 PM in response to Dogcow-Moof

Yes, that's the only network I've had success with (have only tried a few since activating the phone a few days ago).


I did finally get connected to my -5g network, with a solid speed test, while on the phone/screenshare with support. 10 mins after the call, everything regressed to exactly how it had been before. So, it seems when Apple is looking, the phone plays nice lol

Oct 26, 2023 4:54 PM in response to Community User

I’m on my second iPhone 15 Pro Max. The first one wouldn’t set up properly and had the connectivity issues as described in this thread. Verizon replaced it for me. I have my new 15 Pro Max, and it started well. But I’m again having the same connectivity issues — unable to connect to wifi, connected to 5G but apps don’t pull data through.


It’s maddening.

Oct 27, 2023 12:05 AM in response to Community User

This is truly the worst phone I have ever owned. Bought the top of the line pro max. Randomly dropping away from cell connection, messages of. ‘No internet connection’ and certain apps won’t work. Had to install NordVPN three times before it worked for example. Always been an ‘Apple guy’ but seriously considering going android. Battery life also sucks.

Oct 27, 2023 6:36 AM in response to Community User

For those that have been in contact with Apple, have they provided any details on how this will be or if it can be resolved? I rely heavily on my wifi in order to use my iPhone 15 Pro Max from home. The cellular service in my area is inconsistent. Not being able to keep a regular connection to the internet is maddening. I connect to my service providers wifi modem (Bell Homehub 3000 in Canada).

$2000 on a iPhone I can't use might have me second guessing continuing my regular use of apple products & I own them all, laptop, iPad, iPhone, watch, etc.


Any tips or assistance would be appreciated.

Oct 27, 2023 7:48 AM in response to Community User

I'm using 6E and experiencing the iPhone 15 Pro Max not only dropping my home WiFi, but also forgets the network's password, as if something in the config has changed.


It knows and recognizes the network, but I have to re-enter the password to re-join.


I'm currently cycling through all of the 6 GHz channels to see if it's noise-related, but based on what I'm seeing here, I'm doubting it.


Hoping Apple finds a fix for this soon.

Oct 30, 2023 6:02 AM in response to Community User

I've seen a couple of people post my issue: I have no problems connecting to wifi with TP-Link Deco with three nodes at 160mhz and I get very good speeds. I also have no problems connecting at 80mhz when I forced the network to use that. However, whenever I move between nodes, ie move around the house, I get booted from the network, and whenever I leave the house, and come back, the same occurs. It really just has troubles with reconnecting to the network, in whatever form that may be, and forces me to sign back into the network, password and all, despite it recognizing it should be signed in already. If Apple engineers want to grab some logs from my phone I'd be up for it, I'm a software dev so I should be tech literate enough to help out in that regard.

Oct 30, 2023 7:26 AM in response to Community User

Same problem, brand new 15 Pro Max with an Orbi router system. Had no problems w my old iPhone 12 Pro Max, now I have to restart wifi constantly to restore internet. Worst thing is, I don't know it's disconnected until i try to do something internet-related on my phone, so I'm missing mail and like items. I rely on my phone for work, so unless Apple responds within this week, the phone is going back and I'm buying a much less expensive iPhone 14.

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iPhone 15 Pro Max Wi-Fi Issues

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