No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

After updating to IOS 17.0.1, I have noticed that I no longer get sound notifications for text/imessage unless I have the phone unlocked and Messages app opened. While it is opened, messages will audibly alert me. This is while using standard apple sounds. Nothing custom. The only way to get it the sound notifications to work when not in messages is to enable alerts for lock screen, notification center or Banners. None of which I have ever had to enable to get sound to work, nor want alerts when my screen is locked.


Has anyone experienced this and if so is there a way to fix the sounds without enabling any of the visible banner alerts?


Sounds like a bug in the new 17.0.1 as I have duplicated it on both the 12 and the 13.


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Sep 23, 2023 4:55 PM

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Question marked as Top-ranking reply

Posted on Oct 9, 2023 1:03 PM

I was having the exact same issue after the update! I finally chatted with Apple support and this is what they had me do:

Go to Settings>Transfer or Reset iphone>Reset

It was a quick reset, none of my information was lost and now my texts are dinging again!


Good Luck!

310 replies

Oct 8, 2023 4:20 PM in response to virginiageek

Same thing happing, no audible alert that a message has been received, on both my iphone and ipad at IOS 17.0.3. My settings look ok but, as a matter of fact, I did not change my settings after updating to this level. Also, using Apple CarPlay I will get a notification of a message but it will not give me an opportunity for a voice reply unless I open messages on my screen and select the message that was just received … very unweildy while driving.

Oct 9, 2023 8:57 AM in response to virginiageek

I think I'm going to become like most people and stop updating when Apple introduces a new iOS. Every time, without fail, there are some thorn-in-the-side issues like not being able to receive notifications when the phone is locked. For those of us who need the alerts, Apple makes life just a little more stressful by not fixing these bugs immediately.


My theory, as it has been since the iPhone 3GS, is that it's Apple's attempt at forcing people to upgrade to the latest generation. Wasn't there a Class Action against Apple for this very reason? And they LOST.

Oct 18, 2023 2:20 PM in response to virginiageek

Same problem with 17.0.3 on iPhone 14 Pro, except mine is not making any text notifications tones at all, locked, unlocked, or in messages app. No text tones at all. I’m using the standard stock classic tones too. Checked all the “fixes” everyone has suggested, and none work. I restart my phone daily, and still no text notification tones. Would be super helpful if Apple would at least acknowledge that this is a problem and then maybe prioritize finding a fix.

Oct 25, 2023 2:56 PM in response to virginiageek

Of course i am here to complain about the same issue everyone else is having ! Wish Apple would just simplify this stuff and put it all in one place... This has gotten WAY beyond annoying. I am hard of hearing as it is.... this just made it .... nevermind im not going to say it. You know where it was going. Guess i wont be updating my OS anymore right away. learned the hard way. CMON APPLE you are slacking ! (well Verizon is slacking also now... phone reception has gotten bad as well. Seems few places i go now i get great reception,problem is i need it where im normally at. )

Nov 1, 2023 8:25 PM in response to BigDominic

I am not seeing any errors when wearing the Apple Watch -


are you saying you’re not getting an alert at all on your watch when you are wearing it


are calls ringing both your watch and phone at the same time?


I know you might not like this, but have you tried unpairing your watch, follow my steps to fix the sounds issues for phone

pair watch again?


the watch should mirror your iPhone as it’s an extension to your phone

Nov 1, 2023 8:43 PM in response to tmbbnl

Hi - if you are talking about Stargaze ringtone, then you should find it under 


Settings 

Sounds and Haptics 

Ringtone

Classic (found at the bottom)

Stargaze sound be there? I have never seen Stargaze listed as a tone ??


I am using iPhone 15 Pro Max 17.1

It is also available on iPhone 14 17.1 & iPhone 13 17.1

Nov 2, 2023 5:52 AM in response to Dr999

Yes, in the past, text tones had the choice of choosing ringtones as text tones. It's been the text tone from my wife for years. Maybe the feature ended long ago and remained until I changed it.

Dr999 wrote:

Hi - if you are talking about Stargaze ringtone, then you should find it under 

Settings 
Sounds and Haptics 
Ringtone
Classic (found at the bottom)
Stargaze sound be there? I have never seen Stargaze listed as a tone ??

I am using iPhone 15 Pro Max 17.1
It is also available on iPhone 14 17.1 & iPhone 13 17.1

Nov 26, 2023 10:10 AM in response to runnerhigh

I am up to date on Software iOS 17.1.1. and that's when this problem began for me on iphone 13~ I am not going to read through all these posts as it is a waste of time since no one has any idea why there is no notification sounds nor how to correct; however, I will ask APPLE, to please fix this problem ASAP! After the expense of these phones, all consumers expect excellent service.


If there is something all consumers need to know then please advise. Thank you.

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No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

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