No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

After updating to IOS 17.0.1, I have noticed that I no longer get sound notifications for text/imessage unless I have the phone unlocked and Messages app opened. While it is opened, messages will audibly alert me. This is while using standard apple sounds. Nothing custom. The only way to get it the sound notifications to work when not in messages is to enable alerts for lock screen, notification center or Banners. None of which I have ever had to enable to get sound to work, nor want alerts when my screen is locked.


Has anyone experienced this and if so is there a way to fix the sounds without enabling any of the visible banner alerts?


Sounds like a bug in the new 17.0.1 as I have duplicated it on both the 12 and the 13.


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Sep 23, 2023 4:55 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 9, 2023 1:03 PM

I was having the exact same issue after the update! I finally chatted with Apple support and this is what they had me do:

Go to Settings>Transfer or Reset iphone>Reset

It was a quick reset, none of my information was lost and now my texts are dinging again!


Good Luck!

310 replies

Apr 4, 2024 11:30 AM in response to californiasunflower

this was posted after you posted your query. Just thought you might want to give it a try.


<<Talked to a Senior Adviser, he had me go into sounds/haptics and run the volume bar up and down three times, turn off notifications in messages, shutdown, restart, turn on notifications in messages. Hard to figure but this fixed the problem of no sounds for text messages. Phone call sound was working but not texts. Fixed for me, hope this may help others.>>

Oct 21, 2023 1:18 PM in response to virginiageek

I had the same problem with my 14Pro after updating. I followed someone else’s instructions and went to

Settings

Notifications

Messages

and despite mine already turned on, I then turned ON

Notification Center, just below Alerts.

I am again receiving audible notifications when I receive texts.


I had called Apple Support before this. They are aware of the problem and apparently working on a solution. They did not provide any temporary fix info.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.