You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

After updating to IOS 17.0.1, I have noticed that I no longer get sound notifications for text/imessage unless I have the phone unlocked and Messages app opened. While it is opened, messages will audibly alert me. This is while using standard apple sounds. Nothing custom. The only way to get it the sound notifications to work when not in messages is to enable alerts for lock screen, notification center or Banners. None of which I have ever had to enable to get sound to work, nor want alerts when my screen is locked.


Has anyone experienced this and if so is there a way to fix the sounds without enabling any of the visible banner alerts?


Sounds like a bug in the new 17.0.1 as I have duplicated it on both the 12 and the 13.


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Sep 23, 2023 4:55 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 2, 2023 11:56 AM

Talked to a Senior Adviser, he had me go into sounds/haptics and run the volume bar up and down three times, turn off notifications in messages, shutdown, restart, turn on notifications in messages. Hard to figure but this fixed the problem of no sounds for text messages. Phone call sound was working but not texts. Fixed for me, hope this may help others.

310 replies

Jan 16, 2024 9:46 AM in response to wrdwmn

Spent hours digging into this yesterday.


Failure of audio alert _may_ correlate with:

  1. screen being black when message comes in, and/or
  2. having powered down + powered up while physical audio switch is in "off" position


A Verizon rep once told me it might help to do a Reset:

>Transfer or Reset iPhone

>>Reset

>>>Reset All Settings (not quite as scary as it sounds)


This did work for me a time or two, but only briefly. Yesterday I repeated the reset, and the fail returned after testing by <reboot-with-physical audio-switch-in-off-position>. If the screen is black when the message comes in, audio alerts do not sound, even though visual banners will appear once screen is back on.


I have turned off all features requiring "Attention" (isn't the point of a notification that your attention can be elsewhere?). I have turned off all Focus. I have set Auto-Lock at 2 minutes, but still the screen goes black, preventing sound notifications, within about 10 seconds once it is on the Lock Screen.


The downside of Reset All Settings is having to restore your preferences one by one. In my case, that required about half a dozen fixes afterwards.


Hoping someone else can test this possibility further and suggest fixes.

No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.