No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

After updating to IOS 17.0.1, I have noticed that I no longer get sound notifications for text/imessage unless I have the phone unlocked and Messages app opened. While it is opened, messages will audibly alert me. This is while using standard apple sounds. Nothing custom. The only way to get it the sound notifications to work when not in messages is to enable alerts for lock screen, notification center or Banners. None of which I have ever had to enable to get sound to work, nor want alerts when my screen is locked.


Has anyone experienced this and if so is there a way to fix the sounds without enabling any of the visible banner alerts?


Sounds like a bug in the new 17.0.1 as I have duplicated it on both the 12 and the 13.


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Sep 23, 2023 4:55 PM

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Posted on Oct 9, 2023 1:03 PM

I was having the exact same issue after the update! I finally chatted with Apple support and this is what they had me do:

Go to Settings>Transfer or Reset iphone>Reset

It was a quick reset, none of my information was lost and now my texts are dinging again!


Good Luck!

310 replies

Oct 5, 2023 3:42 PM in response to virginiageek

Not sure if this helps anyone but if you go in to the Notifications Tab and for example under the Messaging section when you click on it you should see an option where it says Sound or Notifications not sure which one but it will say On next to it.. Click on it and on the next screen you should see 2 options.. The one thats checked says something about Direct messages or custom notifications.. Click on the bottom option that says All notifications or something like that and you should get the sound and notifications back on said application.. in this case it would be for the messages..

Nov 2, 2023 12:47 AM in response to BigDominic

I maybe wrong and have mine set up completely incorrect but when you wear your watch, your watch becomes the main driver for notifications, alerts etc when you phone is locked.


i.e phone in pocket, wearing watch. (My watch pings and alerts me to either look on my watch or pull out my phone) it’s been that way forever for me) unless it’s a call then both ring out


I would unpair and restore - no harm in trying. Apple Support will ask you to do that should you call or go into store.


other things to check, make sure you have checked your volume levels on your watch


watch, settings, sounds, alert volume.


it maybe low and you’re missing the sounds ??

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No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

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