No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

After updating to IOS 17.0.1, I have noticed that I no longer get sound notifications for text/imessage unless I have the phone unlocked and Messages app opened. While it is opened, messages will audibly alert me. This is while using standard apple sounds. Nothing custom. The only way to get it the sound notifications to work when not in messages is to enable alerts for lock screen, notification center or Banners. None of which I have ever had to enable to get sound to work, nor want alerts when my screen is locked.


Has anyone experienced this and if so is there a way to fix the sounds without enabling any of the visible banner alerts?


Sounds like a bug in the new 17.0.1 as I have duplicated it on both the 12 and the 13.


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Sep 23, 2023 4:55 PM

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Posted on Oct 2, 2023 11:56 AM

Talked to a Senior Adviser, he had me go into sounds/haptics and run the volume bar up and down three times, turn off notifications in messages, shutdown, restart, turn on notifications in messages. Hard to figure but this fixed the problem of no sounds for text messages. Phone call sound was working but not texts. Fixed for me, hope this may help others.

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310 replies

Oct 18, 2023 11:31 AM in response to virginiageek

This is happening to both my sister and myself. iPhone 15 Pro Max. For me it's just an annoyance but she is a trauma surgeon and when she is on call she NEEDS to hear her message sounds, someone's life could depend on it, this should be PRIORITY to be fixed. It is clearly a software issue as it is happening with many gen's of iPhones. I have tried about every fix I have seen here and elsewhere and nothing. Restarting works for a minute or so but not for long.

Oct 27, 2023 3:20 PM in response to virginiageek

Update to my previous post, my problem was not able to be solved! I was given a case number and told that Apple continues to work on this issue, and to keep up with phone updates.


Yes they said they were sorry I was having this problem. It was hard for me to be upset with the supervisor guy because he was quite obviously embarrassed that this problem is happening. There is no fix and they don't know when it will be fixed. I'm sure it's difficult to work for a company like Apple when they can't even get their phones to make a text message sound. Like I said before, I don't have to buy their product in the future.


These issues are also causing me to not get messages while I'm in my car. I previously could easily respond hands free to someone's text message, but now I have to wait until I get to wherever I'm going to be able to check for messages and respond. It's super inconvenient. I've told most everyone I know that they have to call me instead of sending text messages. This is my temporary solution. I can't just discard my one year old phone and get a new one at this time.


Nov 4, 2023 11:27 AM in response to Jason_707

I would not recommend turning off wrist detection, their are multiple fixes that work for different people.


for me, not once have I read anyone has tried to unpair and pair their watch as new


i posted previously how to fix the issue without a watch connected.

if your watch is causing you an issue, then run the unpair pair as new and see what results you get.


you can also reset all settings

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No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

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