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No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

After updating to IOS 17.0.1, I have noticed that I no longer get sound notifications for text/imessage unless I have the phone unlocked and Messages app opened. While it is opened, messages will audibly alert me. This is while using standard apple sounds. Nothing custom. The only way to get it the sound notifications to work when not in messages is to enable alerts for lock screen, notification center or Banners. None of which I have ever had to enable to get sound to work, nor want alerts when my screen is locked.


Has anyone experienced this and if so is there a way to fix the sounds without enabling any of the visible banner alerts?


Sounds like a bug in the new 17.0.1 as I have duplicated it on both the 12 and the 13.


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Sep 23, 2023 4:55 PM

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Question marked as Top-ranking reply

Posted on Oct 2, 2023 11:56 AM

Talked to a Senior Adviser, he had me go into sounds/haptics and run the volume bar up and down three times, turn off notifications in messages, shutdown, restart, turn on notifications in messages. Hard to figure but this fixed the problem of no sounds for text messages. Phone call sound was working but not texts. Fixed for me, hope this may help others.

310 replies

Oct 18, 2023 8:30 AM in response to virginiageek

I was having issues receiving text alerts on my iPhone 14 Pro Max...albeit with iOS 16.7.1 after upgrading from 16.6 while facing the same issue.


I finally discovered the issue had to do with how my Focus settings were shared across devices, specifically on my Macbook Pro. I de-selected the "Share across devices" checkbox under Notifications & Focus Settings, at the bottom of the Focus menu.


Problem was solved (for me)--I am now able to receive text alerts on my iPhone. Hope this helps someone else.

Oct 18, 2023 2:20 PM in response to virginiageek

Same problem with 17.0.3 on iPhone 14 Pro, except mine is not making any text notifications tones at all, locked, unlocked, or in messages app. No text tones at all. I’m using the standard stock classic tones too. Checked all the “fixes” everyone has suggested, and none work. I restart my phone daily, and still no text notification tones. Would be super helpful if Apple would at least acknowledge that this is a problem and then maybe prioritize finding a fix.

Oct 20, 2023 4:28 AM in response to virginiageek

Same Here with IPad Pro 11” 2022 ios 17.0.3 new device …no text tone…and a very low volume mail sound…text tone low in the text tone sound selections also…. and it is missing sounds like the old car horn that I have on my iPhone12 pro max updated this iphone12 pro max to iOS 17.0.3 and still have old horn sound for text tone but if you look for another sound the old car horn will disappear from text tone as it did with my iPad Pro….ringtone seems to be working fine volume/ selection and all…not sure about the other sound categories though….i hope a fix is coming as I need the notification sounds….

Oct 27, 2023 3:20 PM in response to virginiageek

Update to my previous post, my problem was not able to be solved! I was given a case number and told that Apple continues to work on this issue, and to keep up with phone updates.


Yes they said they were sorry I was having this problem. It was hard for me to be upset with the supervisor guy because he was quite obviously embarrassed that this problem is happening. There is no fix and they don't know when it will be fixed. I'm sure it's difficult to work for a company like Apple when they can't even get their phones to make a text message sound. Like I said before, I don't have to buy their product in the future.


These issues are also causing me to not get messages while I'm in my car. I previously could easily respond hands free to someone's text message, but now I have to wait until I get to wherever I'm going to be able to check for messages and respond. It's super inconvenient. I've told most everyone I know that they have to call me instead of sending text messages. This is my temporary solution. I can't just discard my one year old phone and get a new one at this time.


Oct 27, 2023 3:34 PM in response to Momdenise

I updated yesterday with the new 17 iOS fixes and everything seems to be back to normal. I am able to choose whatever I’d like to use as my text tone from purchased and created again. Also able to hear texts loudly without having to have any banner notifications on as well. I am in New York, Long Island. Hope this newest update of 17 will help you ALL.

Oct 27, 2023 4:08 PM in response to virginiageek

I just found a FIX on my own! I know there are a wide variety of fixes listed on this thread, but here is what worked for me.


I looked at my recent messages and clicked on the contact name, scrolled down to the part where it says Hide Alerts, and somehow this got toggled ON for all my contacts. So, I'm changing it for as many contacts as I can right now, and that is working! I am getting sound with texts again! I will contact support to see if there is an easier way to change the rest of my contacts besides manually scrolling and changing each one. I have no idea how this happened. Neither person I contacted for Tech Support had me check this. I oddly checked this on my own after getting a group text and looking at the settings on that group.



No iMessage notification sound after IOS 17.0.1 update on iPhone 13 Max

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