iPhone 15 Pro Max Carplay Issues

I have a 2022 Wrangler with the 8.4" UConnect and I have issues with Carplay and the iPhone 15 Pro Max. I did not have the issue with the 13 Pro Max I traded in. But Carplay only seems to connect intermittently. About every other time I get in I have to unplug it and plug it back in to get to connect. Id assume that this is an iPhone issue since the 13 was fine. The 13 also had iOS 17 installed so wouldnt think it is a software issue either. Please advise. Thank you.

Posted on Sep 24, 2023 7:21 AM

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Posted on Sep 30, 2023 10:42 AM

I am up to around $100 in trying cables and right now, it looks like I have 2 that work!

I have plugged in and unplugged and turned the engine off and restarted multiple times with each, and each time iPhone 15 Pro quickly launches Apple CarPlay in my 2022 Wrangler Rubicon (8.4” UConnect). This evening I have to drive a 40 mile round trip, so will put each to a longer test.

Both were purchased on Amazon.

Anker USB A to USB C Charger Cable [2 Pack, 6ft], 310 Type C Charger Cable Fast Charging Braided

Amazon Basics USB-C to USB-A 2.0 Fast Charger Cable,480Mbps Speed, USB-IF Certified, for Apple iPhone 15




171 replies

Nov 13, 2023 6:50 PM in response to Emilie in Key Largo

I have the same or similar issue. What was so frustrating is that the problem seemed to be very intermittent.


Technical Details:

2018 Honda Accord - iPhone 15 Pro Max, SW 17.1.1 ( plus some earlier versions)


Problem:

1) Sometimes it connects to Carplay and it will work.

2) Sometimes it will connect and then disconnect, connect and disconnect.. (to include the charging of the phone)

3) Sometimes it will connect and the carplay will not connect, but it will charge the phone.

Troubeshooting:

I tried several USB-C cables to include a standard Apple USB-C with a couple of different USB-A to USB-C adapters. The adpaters were the same brand, but different adapters. The cables and adapters tested good in other applications (e.g. connecting to computer) and charging from power outlet. These same adapters and USB-C cables worked with carplay sometimes.


Tentative Resolution:

I noticed what seemed to be a correlation between the charge percentage on the phone and when the issue happens. I am not sure if there is an exact % charge level, but it appears that it happens when the charge is below 70% on the phone, but not when it is above that percentage. I haven't taken the time to try to pin it down to a specific %, but generally it seemed more likely to happen the lower the power level and I haven't yet seen it when the phone is closer to fully charged.

Sep 30, 2023 5:05 AM in response to CptFloridaMan

Nothing to do with your vehicles. Now that the 15's have been out a week, LOTS of different vehicle discussion forums are full of threads about iPhone 15 pro - Apple CarPlay not working.

I am waiting for my telephone appointment with my senior tech rep Sunday morning. When I last spoke with him Thursday, he said Apple wanted more logs. Not sure if they are already aware of the problem, why they need more logs from my '22 JL Rubicon.

As an aside, I have not even attempted to see if there is a problem with the iPhone 15 Pro in my brand new '23 MB GLA45 AMG with CarPlay. At least it only has USB C.

Oct 4, 2023 2:58 PM in response to Lyons000

Return that adapter and get your $29 back. I sent mine back & Apple received it. Still waiting for my CC refund.

Thus far, only the Anker and Amazon Basics USB A to USB C cables I posted on a previous thread here have worked.

Luckily, I am on vacation for 9 days and not dealing with this frustrating CarPlay issue. I am hopeful Apple will have a software update that fixes this by the time I get home.

Oct 23, 2023 8:36 AM in response to Moondance46

I had an Iphone 13 pro max and did not have any problems with car play on my Jeep 2020. Now with the new Iphone 15, the phone connects and starts charging, but car play doesn't start up. I have to unplug and plug back in a few times before it finally connects. My friend also experiencing same problem with her carplay and Iphone 15. I have also tried different cables and nothing works like before. I have a feeling this is a software issue. If the phone charges, it's not a port issue. I hope apple updates the phones to function the way they should. It's frustrating.

Dec 15, 2023 4:19 PM in response to Wicked61vw

Abandoned the above posted as problems continued. I got a new tech support rep from Apple. He sent me a Belkin Thunderbolt 3 to Thunderbolt 3 cable. It is super stiff, but I achieve a connection to Apple CarPlay 75% of the time. I need to tether my iPhone 15 pro with an unlocked screen before starting my ‘22 Wrangler Rubicon 8.4” UConnect. It achieves connection quickly.

thus far (since September) this is the best CarPlay results I have had with my 15 Pro.

Sep 28, 2023 1:13 PM in response to Emilie in Key Largo

That sucks. Well, at least you can return it. I had to send logs to Apple today about it not working. I was so happy when I plugged it in it failed lol. Was thinking it would be my luck to plug it in and this time CarPlay came right up lol. I found a post that mentioned accessories while locked being turned off could cause the issue. I turned mine on so gonna see if that helps at all.

Sep 28, 2023 1:32 PM in response to Moondance46

Tested the cables (old Apple usb-c, new one that came with the phone, new 2m Apple one and one non-Apple USB-C that sat unused in my house that is for high data transport and charging) in my 2022 Buick Enclave. All worked with no issues. I personally rarely use the ports in my car because I have an OEM wireless charging pad and wireless CarPlay but keep cables in the car just in case someone else needs to charge their device in either the USB-C or USB-A ports. Not sure what the issue for those of you having problems may be but it’s clearly not a universal problem or everyone no matter what would be experiencing it. Numerous things could be the problem…the ports in the car, the head units, an update for the head unit may be needed which the manufacturer would need to address…an issue with iOS 17…etc. But this happens every time a new iPhone and iOS is released. A flood of threads on here pretty much echoing the exact same issues you all are having. But it’s always not universal (I have never had an issue in any of our vehicles…most were strictly wired CarPlay and charging. Various brands through the years…one with an aftermarket head unit). Sometimes it was the cables used (in the past in some cars if you were using a 3rd party non-MFi cable you had issues. Some cars it was an update needed from the manufacturer for the radio. Some cars the actual ports were the problem…I think due to low power but I can’t recall). So it’s possible that the problem is not Apple. Hopefully y’all find a fix. Best case scenario would be that it’s just an iOS update that can fix things or your manufacturer releases an update that you can install OTA or via SD card without needing to have the service dept do it. In the meantime if you haven’t reported it to Apple already do so. Contact CS for support (even if you think it won’t work you still need to try the troubleshooting to eliminate doubt). Contact the manufacturer also. Check user forums for your vehicle to see what the buzz is (there will absolutely be chatter because realistically there will be owners that use an iPhone somewhere in the masses).

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iPhone 15 Pro Max Carplay Issues

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