Apple CarPlay not working with iPhone 15 (USB-C issue?)

Just swapped cables for USB C to A and adapters. Plugged into "A" port into 2 different vehicles. NOW WORKS.

Was it 17.1, new cables, or faulty adapters? No say.

Thanks for all your comments and as they say "stay tuned".

-Bruce

Lobsterghost1, thank YOU! Been reading all over and it was very helpful to realize I needed to change name of my phone from prior phone, and delete the connections off the infotainment center on Genesis G80. You rock.

When you remove the previous phone from the infotainment system and rename it, the infotainment system doesn't go looking for the previous phone. So yes, I'm saying this works whether wired or via Bluetooth. You can believe it's absurd, but it certainly has worked for me every time.

As to your intermittent issues, does your car use USB C or USB A? I bought a new USB A to USB C cable for my car, which has been incredibly reliable, with no intermittent issues at all.

This is the cable: https://www.amazon.com/dp/B0C3B73MWX?psc=1&ref=ppx_yo2ov_dt_b_product_details

ok been using the 15 iPhone and same 2019 blazer and its been working last few times. So start the vehicle and wait for the normal bluetooth connected message and first plug the USB-C into the dash port and than into the phone. Its been working without doing anything to update either the GM infotainment system or the iPhone. Now the next trick will be connecting it to a 2019 Stingray which only has USB-A ports.

Belkin BoostCharge USB-C Cable (2M/6.6ft), USB-C to USB-A Cable for iPhone 15 Series

Belkin actually produces cables for Apple and is certified to meet the standards

I bought at Amazon. https://www.amazon.com/dp/B086H3M59C?ref=ppx_pop_dt_b_product_details&th=1

Good luck and happy listening!

I just went and got the belkin wires and that solved my issue too! thank you!

I am using the iPhone 15 max Ti in a 2019 chevy blazer that has dash mounted USB-A and USB-C ports. The C worked fine with the older iPhone XR and the lightning cable. The same C port is random with the C to C cable with the iPhone 15. I had thought the new 15 was pulling too much current for the blazers C port but I have a dash cam plugged into the A port just below and it stays powered. The rear console has a C port and it shows charging of the iPhone 15 (its not a data port) so its probably not a current issue. The conclusion has to be the iPhone 15 software is randomly working with the blazer infotainment system. It was working last night so I marked the C cable ends as it was connected and working to see if its something to do with the cable. I'll try an aftermarket USB-A to C cable next and another GM car with just A ports to see if a similar issue occurs and get back to this thread.

Your iPhone 13 didn't have a USB-C connector.

Who "approved" the USB-C to USB-A cable you're using? Different cables can transfer data at different speeds, and some USB-C cables can't transfer data at all (they're charge only.)

The fact that the connection intermittently drops out points more towards either your entertainment system or the cable.

Hi again, so I took a 2019 Chevy blazer down to Florida and wouldn’t you know it I needed maps to work and it failed working after the first day luckily my friend had an older iPhone 14 and it worked fine when I got back I remembered there’s a way to reset the GM infotainment system. It’s called a hard reset. Here’s the process if there’s a secret door that is a valet door that’s the thing that you’re gonna open and close if you have a valet equipped glove box that’s the thing you’re gonna open and close so you have to reverse it depending upon if you’re opening and closing it but the other parts of the procedure work.

This version is for the Cadillac so you have to reverse it because you’re using the glove box instead of that secret compartment so when it says open the face, but you’re opening the glove box and when you’re saying lower the face plate, you’re closing the glove box, ug!

Turn the vehicle on

Open the CUE faceplate, thereby exposing the storage area behind it

With the faceplate up, turn off the vehicle

Open the drivers side door

Wait 30-60 seconds with the drivers side door open

Close the door and start the vehicle

Lower the faceplate

Note: a hard reset or restart does not reset system settings or remove user-set items such as favorites.

My iPhone 15 worked perfectly with our Chevrolet Equinox CarPlay for the first month or so when I got my new phone. Then one day the CarPlay stopped working, without any change in the cable I had been using (USB to USB-C). All I could get was a black screen when I plugged in my phone. Not sure if it was after an iPhone update, but even after the next software update, it still doesn’t work. I also tried using the USB-C to USB-C Apple cable my phone came with and it still doesn’t work. Curiously, my partner’s iPhone 12 also stopped working at the same time as mine. Neither of ours worked for weeks. We took our Equinox to the Chevrolet dealer, the agent there plugged his own iPhone into our car with our cable, and his worked right away. He said Chevrolet won’t be able to help, there’s no problem with the car if any phone works with the CarPlay. The next day, my partner’s iPhone miraculously started working with the CarPlay, without making any changes! And mine still doesn’t work, even after the latest iPhone software update. I’ve tried resetting CarPlay to factory settings, forgetting my phone and my phone forgetting the car, reset. When I plug my phone in, sometimes the CarPlay icon on the console lights up green, I tap on it, and the console just goes to a black screen. The Bluetooth connection will work, I can play audio through the car, but that’s it. Verrrry annoying and I’m really missing the safety of having my navigation visible on the console, as well as being able to use voice commands to make phone calls, etc.

After spending and hour and a half in the car I was told that I had to go to the dealership to update my 2017 Buick envisions firmware to enable CarPlay with the iPhone 15. I did, paid $215 and four hours later with four Buick advisers, Onstar and Apple it still doesn’t work.

i phoned apple today to speak with a Tier one person who after asking me if I did this, did I do that told me that Apple is aware of the problem and their engineers are working it. But it’s important that people let them know of their particular issue.

so basically we are the Guinea pigs for the Apple engineers and doing their troubleshooting for them. They’ve known of this issue since November 2023 and they are still selling iPhone 15s without a resolution.

shame on Apple.

Absolutely, even after 17.1 it intermittently works. Plug in, plug out, plug in plug out 🔌. It will eventually connect, and work. But this has to be an iOS issue.

regards.

Installed Version 17 Release 1.2 (17.1.2) with the "proper" cable and CarPlay bow appears to be working!

If it worked once, it's more than likely the entertainment system.

Regardless, I recommend you (and others experiencing similar issues) open a case with Apple Support directly to further diagnose and track the issue.

Millions of users are not having issues, so it helps Apple to narrow down and diagnose issues with vehicles that are.

Contact - Official Apple Support

Ok I have the Iphone 15 and I am having the same issue as a lot of you. The phone just disconnects from Carplay so if you are on the phone it goes dead and you GPS stops. I did previously get the transfer cables that were recommended and immediately I was disconnected.

Apple Customer Service spent a long time trying to troubleshoot. I was told the issue, when connected to USB, was a protective mechanism so the iphone 15 won't overheat once the charge gets to 100%. She told me every time I get to 100% it will disconnect. She said try connecting it to another USB outlet in the car and see if that helps. I haven't tried that yet. Has anyone heard of this reason why iphone drops from carplay?