iPhone 15 CarPlay Not Working

My Apple CarPlay worked great on my iPhone 14, and does not work with the new iPhone 15 USB-c. The car only has a USB port, and I’ve tried multiple USB to USB-C cables and none work. What’s going on? It’s a 2023 Mazda CX-30


[Re-Titled by Moderator]

iPhone 15, iOS 17

Posted on Sep 25, 2023 10:21 AM

Reply
Question marked as Top-ranking reply
484 replies

Oct 4, 2023 7:33 PM in response to Tamham

I am going to try this fix tomorrow that another forum member posted here today...


@Tamham

I too was having issues with every cord I tried. I ordered 3 different belkin & anker cords plus adapters to try. I have a 2018 Acura tlx with a USB-A wired CarPlay connection. Once plugged in, it would make a sound like it was trying to connect over and over, but never connect. Finally what worked for me was removing the car connection from Bluetooth devices, turning the car off, then turning the car back on. Plugging in the phone with a USB-A to USB-C cord, and the car asked to connect the phone. It worked!


I'm keeping my fingers crossed that this works.

Nov 3, 2023 2:04 PM in response to SamFab

I had the same issue with CarPlay not working with my new iPhone 15. I tried a few cables, no changes. I own a Chevy Impala 2018 and I got the idea to reset CarPlay in my Car’s Menu system. Since then I don’t care what cable it is, they ALL work and CarPlay works just fine. Try resetting your CarPlay in your car’s menu system.

Nov 3, 2023 2:16 PM in response to KCJWend

I had the same issue with CarPlay not working with my new iPhone 15. I tried a few cables, no changes. I own a Chevy Impala 2018 and I got the idea to reset CarPlay in my Car’s Menu system. Since then I don’t care what cable it is, they ALL work and CarPlay works just fine. Try resetting your CarPlay in your car’s menu system.

Nov 3, 2023 5:26 PM in response to PipNat

I had the same issue with CarPlay not working with my new iPhone 15. I tried a few cables, no changes. I own a Chevy Impala 2018 and I got the idea to reset CarPlay in my Car’s Menu system. Since then I don’t care what cable it is, they ALL work and CarPlay works just fine. Try resetting your CarPlay in your car’s menu system.

Dec 3, 2023 6:54 PM in response to Kkeough

Hi I posted this a few times now. Have you tried it?


I had the same issue with CarPlay not working with my new iPhone 15. I tried a few cables, no changes. I own a Chevy Impala 2018 and I got the idea to reset CarPlay in my Car’s Menu system. Since then I don’t care what cable it is, they ALL work and CarPlay works just fine. Try resetting your CarPlay in your car’s menu system.

Jan 9, 2024 10:32 AM in response to KCJWend

Had some progress on this issue. I use the cable that came with the phone and a type C to type A adapter (from Amazon) once it stops working, restarting the phone solves the problem but it doesn’t last long. It turns out, on my VW head unit, there is an option to “safely remove usb” similar to disconnecting a flash drive from your MacBook. If I do this, I have no problems.

In conclusion, you need to either find and use the “safely remove usb” option every time you disconnect or restart your iPhone 15 if it won’t connect.

Not an ideal solution, and not one I have ever needed to use before, but it’s all I’ve got for now.

Hopefully, Apple will sort out iOS soon so it will work like my 11pro did for years.

Feb 9, 2024 8:53 AM in response to PegMRN

I posted a solution that worked for me a few days ago. After trying several cords and adapters, and nothing worked, I saw a post on Mac Rumors that suggested turning off your VPN, if you have one, before turning on the car. I know it sounds completely unrelated to the problem but it worked for me. If you have a VPN running on your phone, turn it off before turning on the vehicle and before plugin in your phone.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 15 CarPlay Not Working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.