IPhone 15 Pro Max keyboard not registering clicks and some keys are not sensitive

Anyone experiencing insensitive keys on the keyboard? Some keys near the edge of my phone that are noticeably less sensitive and irresponsive than the rest (with and without a screen protector). I have to click pretty hard multiple times in order for the keys to register. The keys that are having issues registering my clicks are Backspace and "P". I tested the demo phones in the store and they all seem normal and much more sensitive.

Posted on Sep 27, 2023 5:02 PM

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1 reply
Question marked as Helpful

Sep 30, 2023 10:58 PM in response to JustAnotherAppleUser_

I totally agree. I went to the apple store today and have the staff helped me about this. They tried restore multiple times and tried to reinstall the firmware. still doesn't work. I tried the demo phone for 15 15plus 15pro and 15pm. 15 pm is the only one has the issue. all 15 pm demo phones in the store have this issue. the apple staff stated they didn't notice this issue, no hardware issue, balabala, but the issue is there for sure. i am not crazy. it's soooo different and worse than my 13 pm. apple staff told me they can't even guarantee apple will fix this. they suggested me to return the phone.

74 replies

Sep 30, 2023 7:24 PM in response to JustAnotherAppleUser_

Hi there JustAnotherAppleUser_,


Thanks for stopping by the Apple Support Communities. If you're having an issue with the display response on your iPhone, we suggest the steps below, which are taken from the Apple Support article If your screen isn't working - Apple Support. They're targeted for screen issues:


If your screen is too sensitive or responds intermittently to touch

1. Restart your iPhone or iPad.
2. Make sure that your screen is clean and free of any debris or water.
3. Disconnect any Lightning or USB-C accessories. If your screen works after removing an accessory, try using a different outlet, cable, or charger.
4. Remove any cases or screen protectors.

Should you still need help after that, we suggest reaching out to Apple Support directly. They'll have access to additional tools and resources to further assist: Get Support


Have a great rest of your weekend.

Question marked as Helpful

Sep 30, 2023 10:58 PM in response to JustAnotherAppleUser_

I totally agree. I went to the apple store today and have the staff helped me about this. They tried restore multiple times and tried to reinstall the firmware. still doesn't work. I tried the demo phone for 15 15plus 15pro and 15pm. 15 pm is the only one has the issue. all 15 pm demo phones in the store have this issue. the apple staff stated they didn't notice this issue, no hardware issue, balabala, but the issue is there for sure. i am not crazy. it's soooo different and worse than my 13 pm. apple staff told me they can't even guarantee apple will fix this. they suggested me to return the phone.

Oct 1, 2023 12:00 AM in response to YanDuan992

Yeah I feel you. The Apple store technician kept telling me that it was software-related. I don't know if that's entirely correct. Some of the demos that I tried at a store didn't have the issue but that doesn't mean other demos elsewhere wouldn't have the issue. If it's software-related, all 15 pro-max should have the same issue but this is not the case. It's been more than a week and Apple still hasn't publically addressed and responded to this issue. They only addressed the overheating issue and are working on a fix. There is a huge thread on Reddit and Twitter about this. I don't know if Apple would ever acknowledge or fix this so I just returned the phone because I don't want to deal with it anymore.

IPhone 15 Pro Max keyboard not registering clicks and some keys are not sensitive

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