IPhone 15 Pro Max keyboard not registering clicks and some keys are not sensitive

Can Apple give us an update on this issue ? Is the problem acknowledged by Apple and are they working on it ?

It is obviously significant enough to solve it. Please Apple update us !

This is my identical problem. Backspace, l, p, the text send button.

only seems to be an issue while typing but it’s literally the most irritating thing

I tried using mine 15PM without Apple Silicon case over the last weekend and this absolutely CHANGED NOTHING: lower right part of the keyboard is particularly less responsive, but the touch screen is occasionally somehow less sensitive also near the center.

I have latest iOS installed, currently 17.2.1. I don’t use any screen protector and I have an original Apple Silicon case.

I would strongly advise AGAINST the resetting settings, setting iPhone anew (whether by setting it up as a new device or restoring from the old one), because this will change absolutely nothing. Hard resetting won’t help either, these are all voodoo “solutions”.

I have also extensively tested touch screen using the free Touch Screen Check app, which confirms that sensitivity near the lower right corner of the screen is occasionally/randomly reduced.

So at this point I believe that Apple should made clear whether this widely reported issue is a:

• iOS problem
• hardware problem
• combination of both

I’m sick of doing this research on my own without getting any feedback from Apple. I have paid 1821,95 € for the phone and this behaviour is absolutely unacceptable.

same here, took my phone out of the box a few hours ago and my keyboard typing is all over the place. Some keys are hyper sensitive while I have to tap others 2-3 times before it registers the right key.

ran the update and I’m not seeing any improvement

We are in the month of January 2024 and they’re still hasn’t been fixed. You know we use these phones typically for business. Therefore writing an email quickly isn’t happening. Please fix this ASAP to help in the delay of sending messages or using other tools.

I totally agree. I went to the apple store today and have the staff helped me about this. They tried restore multiple times and tried to reinstall the firmware. still doesn't work. I tried the demo phone for 15 15plus 15pro and 15pm. 15 pm is the only one has the issue. all 15 pm demo phones in the store have this issue. the apple staff stated they didn't notice this issue, no hardware issue, balabala, but the issue is there for sure. i am not crazy. it's soooo different and worse than my 13 pm. apple staff told me they can't even guarantee apple will fix this. they suggested me to return the phone.

I have the same issue with my iPhone 15 pro max that never had this problem with my previous iPhone 12 Pro Max.

I tough something wrong with my typing but it is bad sensitive keyboard on iPhone 15 pro max I think.

The left side of my keyboard (q,w,a,s,d,z) I have to press multiple times to get it to work, definitely not as sensitive as the other keys, very inconvenient to have to keep correcting my typing errors from this issue. I tried restarting my phone a bunch, but it doesn’t help.

I contacted Apple Support and they had me restore the iphone network settings to the default and that seems to have fixed that problem.

1. Go to Settings>General>Transfer or Reset Phone
2. Tap Reset
3. Tap Reset All Settings

It'll cause some other things to be changed to your liking but I think so far the keyboard is working better!

Yep backspace key is extremely frustrating. Apple pls help!

I recently contacted Apple support about this issue (iPhone 15 Pro Max 256GB). Remote diagnostics didn't find any problems so I was advised to take my phone to a store. After driving 30 miles to get to my appointment the first reaction from the technician after a cursory swipe of the keyboard using Notes was that there wasn't an issue. I insisted that he run more tests and he then struggled to complete the screen swipe test, having to go back several times to fill in all of the blocks. He eventually agreed that there was an issue and the screen was replaced. This has not addressed the problem. I believe that the issue is related to the amount of skin touching the keys in the right hand bottom of the screen. I type with my finger tips and it is easy to recreate the issue using this method. If I use a flat finger on these keys the issue does not occur. Not sure if it is a calibration issue or software issue but it is unacceptable for a £1500 phone to behave in this way. I have used iPhones since the first one was released and have never had an issue like this before. So frustrating, and typical of Apple not to acknowledge the problem.

No way! I don't know whether to laugh or what but when I removed my Apple Silicone Case, the accuracy of the keyboard is increased drastically and the keys are working normally (no need to hard tap on m, n, l or backspace buttons). I cannot believe it but thanks for posting this. Maybe Apple wants us to carry our 15PMs case free.

Hello everyone,

I’ve experienced the exact same problem, I had to press harder or several times on keys especially the backspace and L. I found a video in which they suggested to turn off a couple keyboard settings and it seems to have done the trick for me, the keyboard works perfectly fine now on my 15pro max so I thought I’d share!

• First reset all keyboard settings
• They suggested to reduce transparency and motion in display settings but I don’t think that’s related. I kept the motion activated
• Deactivate “enable dictation”
• Deactivate “slide to type”
• Deactivate haptic feedback in the sounds & haptics settings
• Turn off phone and on again

I don’t know how but it worked for me, now I know it’s a lot of cool features to deactivate :( but having a functional keyboard was more important to me. Maybe it’ll still work by reactivating some of them, maybe it’s just linked to the haptic feedbacks, who knows.

Hopefully it’ll help you guys

Yeah me too! I tried all the demo 15pm in the Apple Store, all those phones have same problem as we are having. I have checked them in different languages typing keyboard, same issues. The delete key is the most problematic one

Still on my iPhone 15 PM, and still have the same issue even after updating to iOS 17.1. The right edge side of the keyboard letters are still not responding every 5 - 8 times causing so much annoying issues. At this point I might just consider returning this device. It’s beyond annoying. 😡