Does my iphone need "cleaning" after clicking on a scam link?

I made the mistake of clinking on a link from a text message that attempted to access my banking information. My bank's fraud team detected and stopped it immediately. In addition to changing my accounts, I have been told by my bank that I need to take my phone to have it "cleaned" although I have no idea what this means except the cell phone "doctor" charges $65 for this service. I called Apple support and they had never heard of this before. Does the iPhone have built in protection? Do I need to pay for this service?

iPhone 12 Pro

Posted on Sep 27, 2023 10:02 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 27, 2023 10:20 PM

marlo286 Said:

"I called Apple support and they had never heard of this before. Does the iPhone have built in protection? Do I need to pay for this service?: [...]I called Apple support and they had never heard of this before. Does the iPhone have built in protection? Do I need to pay for this service?"

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Troubleshooting Scams:

This cleaning service is a big scam. So, take some screenshots, a nd report it to Apple. If you have provided personal info, then contact tour Bank, seeing if you need to make some changes, such as cancelling your credit card, or changing your PIN. If nothing was provided, then just blow it off, and make a few changes to your account, and block out scam numbers. Read the following...

Troubleshooting Scam Calls:

Three Thoughts:

A. Use Malwarebytes Mobile Security:

The free version blocks popups. Read the following post to see how to use this software: Blocked numbers - Apple Community


B. Modify your Credentials:

If you suspect activity issues, and interacted with it an any form, then modify the you credentials:


C. Report this to Apple:

Have a Screenshot of thisForward a screenshot of this as an attachment to Apple using this eMail address: reportphishing@apple.com. In the comments pane, inform Apple of what the attachment is all about: an eMail containing an attachment of a phishing scam. Use my User Tip: Using the Photos App to Report Scams: - User Tips

1 reply
Question marked as Top-ranking reply

Sep 27, 2023 10:20 PM in response to marlo286

marlo286 Said:

"I called Apple support and they had never heard of this before. Does the iPhone have built in protection? Do I need to pay for this service?: [...]I called Apple support and they had never heard of this before. Does the iPhone have built in protection? Do I need to pay for this service?"

-------


Troubleshooting Scams:

This cleaning service is a big scam. So, take some screenshots, a nd report it to Apple. If you have provided personal info, then contact tour Bank, seeing if you need to make some changes, such as cancelling your credit card, or changing your PIN. If nothing was provided, then just blow it off, and make a few changes to your account, and block out scam numbers. Read the following...

Troubleshooting Scam Calls:

Three Thoughts:

A. Use Malwarebytes Mobile Security:

The free version blocks popups. Read the following post to see how to use this software: Blocked numbers - Apple Community


B. Modify your Credentials:

If you suspect activity issues, and interacted with it an any form, then modify the you credentials:


C. Report this to Apple:

Have a Screenshot of thisForward a screenshot of this as an attachment to Apple using this eMail address: reportphishing@apple.com. In the comments pane, inform Apple of what the attachment is all about: an eMail containing an attachment of a phishing scam. Use my User Tip: Using the Photos App to Report Scams: - User Tips

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Does my iphone need "cleaning" after clicking on a scam link?

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