iPhone 15 Pro Max Apple Pay not working

When i try to use Apple Pay on my new phone, after double clicking on side button, message comes up to bring phone nearer to the terminal, i have had phone in all positions on the terminal but payment will not complete, then the wallet app freezes when i try to cancel app and restart. It is not just one cards it happens on all cards. I have tried cancelling cards and re-applying them, restarting phone, these have not resolved the problem. Meanwhile apple pay on my watch is working fine. Anyone had this problem, or has ideas to fix?

iPhone 15 Pro Max

Posted on Sep 28, 2023 8:42 AM

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iPhone15glitch

Level 1

8 points

Posted on Sep 30, 2023 2:23 PM

Do you drive a BMW? Have you charged your phone on the surface charger inside of the car? From what happened to me and other on another forum, that may be the culprit. I and other had to get replacement phones from Genius Bar. The diagnostic test showed a failed Apple Pay unit.

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116 replies

Mar 1, 2024 4:44 AM in response to Jeff Donald

Yes they did the remote diagnostics.

Mar 1, 2024 4:50 AM in response to Jeff Donald

Yes

Jeff Donald

Level 8

44,568 points

Mar 1, 2024 4:56 AM in response to DanielBlair

Do you use or have you ever used a VPN?

Mar 1, 2024 5:20 AM in response to vbrocket3

They said more people reported this and Apple is looking at it…

lakia272

Level 1

8 points

Mar 1, 2024 5:25 AM in response to Bewlaybrother

But it charged my card twice

Mar 1, 2024 5:38 AM in response to Jeff Donald

I don’t use the VPN

Mar 1, 2024 6:42 AM in response to Jeff Donald

It worked in 2 our of 5 stores so I guess VPN is not the cause.

Jeff Donald

Level 8

44,568 points

Mar 1, 2024 6:51 AM in response to vbrocket3

Is It working or not? What is 2 out of 5?

Mar 1, 2024 7:15 AM in response to Jeff Donald

It worked at 2 stores, out of 5 stores where I tried it. So mine works on/off (like before resetting the VPN)

Jeff Donald

Level 8

44,568 points

Apr 19, 2024 4:42 PM in response to isaac86hatch

Is Apple Card the only card in your Apple Wallet app?

Apr 19, 2024 5:09 PM in response to Jeff Donald

Apple Card is the only card. Should note my Apple Cash does not work either via NFC.

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iPhone 15 Pro Max Apple Pay not working