iMessage sending issues on iOS 17

Anaidtwist wrote:

iMessage is definitely not working anymore after the update.

To be more specific, "iMessage is definitely not working anymore after the update" ON YOUR PHONE. It is working on my iPhone 14Pro, and apparently working on hundreds of millions of other iPhones, so you need to troubleshoot your local problem. If you can’t do it make a genius bar appointment to get some help from Apple.

The first troubleshooting steps (check after each one):

• If you have VPN installed, delete the VPN profile and app.
• Restart your phone.
• Does it not work on Wi-Fi, and does it also not work on cellular data, or does it work on one or the other?
• Go to Settings/Messages:
• Is iMessage turned on?
• Tap Send & receive - are the settings correct?
• Tap your Apple ID in Send & Receive and sign out, then restart your phone, go back to Settings/Messages and sign in again
• Open Settings
  • Tap General
  • Tap Transfer or Reset Phone
  • Tap  Reset
  • Tap Reset Network Settings

This will erase all Wi-Fi passwords, but will not result in any other data loss.

Report back with success or failure, and the results of each step.

IHAT8ios17 wrote:

It's a pain...and sucks that I had to pay for extra iCloud storage...but backing up the entire phone to iCloud - then erasing and resetting the phone and restoring from the iCloud backup has seemed to fix all of the issues I was having after the 17 update. iMessage now works, my watch is communicating normally with the phone...and battery life of both devices is significantly better.

You could have backed up the phone to your computer without paying anything extra. Just so you know.

IHAT8io17's post is the fix that works.

Step-by-Step:

• Connect your phone to a power source in a location with a good WiFi connection
• Settings -> AppleID -> iCloud -> iCloud Backup -> Back up this phone
• wait until it is backed up
• Settings -> Find My -> Find My Iphone -> Off (necessary to erase)
• Settings -> General -> Transfer or Reset iPhone -> Erase All Contents and Settings
• wait until it erases and restores the default environment (i.e. it is at the multilingual "hello" startup screen)
• set up the phone from the iCloud backup as if you bought a new phone.
• run through the setup process rather than just accepting old settings. (Maybe not necessary.)

This takes a while, but it fixes the problem.

Someone suggested backing up to a computer. I did make a backup to my MacBook Pro, but since Apple is no longer supporting the latest MacOS release on my Intel Machine, I did not want to try to do a restore from that backup.

Fixed! Bought the $.99 iCloud upgrade. Backed up entire phone to iCloud. Then completely erased/reset iPhone and then restored from backup. So far it’s working like it should. Watch is better as well…no longer having battery drain after just a few hours.

It's a pain...and sucks that I had to pay for extra iCloud storage...but backing up the entire phone to iCloud - then erasing and resetting the phone and restoring from the iCloud backup has seemed to fix all of the issues I was having after the 17 update. iMessage now works, my watch is communicating normally with the phone...and battery life of both devices is significantly better.

I had the same problem and followed instructions from the web with no success, i have now fixed it . The way i did it is this , i signed out of Icloud on all my apple products (macbook, iphone and ipad) and chose to retain info , i then signed them all back in. After this i turned imessage and facetime off in settings on my iphone , next i shut down my iphone and restarted it. next i went into settings and turned on facetime and imessage , click send and receive and choose start new messages from your number. and that was it back up and running 👍. This was in spite of me being signed into icloud with the same details on all my products.

I found the issue. I disconnected then reconnected all the emails and phone number assigned to iMessage.

When I updated to ios 17, I started having problems sending and receiving from Android phones.

I just fixed it!

my SMS in messaging was turned off. I turned MMS off and back on. THEN, I went and discovered “Wifi Assist” had been turned on.

I turned off wifi assist, and now, I can send and receive messages from android phones quickly again.

SMS was turned off and Wifi Assist was turned on by ios17. Try flipping these and see if it helps?

Hi podkriznik,

Thank you for using the Apple Support Communities! We would recommend the steps below that can help:

If you can't send or receive messages on your iPhone or iPad

If you try to send a message and you see with an alert that says Not Delivered, follow these steps:

1. Check your network connection.

2. Tap, then tap Try Again.

3. If you still can’t send the message, tap, then tap Send as Text Message. Messaging rates may apply. Contact your carrier for more information.

If you see a green message bubble instead of a blue one, then that message was sent using MMS/SMS instead of iMessage. There are several reasons for this:

•The person that you sent the message to doesn't have an Apple device.

•iMessage is turned off on your device or on your recipient’s device. To check if iMessage is turned on for your device, go to Settings > Messages > iMessage.

•iMessage is temporarily unavailable on your device or on your recipient’s device.

•You might need to update your settings for Messages after you set up a new device.

If you still need help

•Try to restart your iPhone or iPad.

•Check your network connection. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. To send an SMS message, you need cellular network connection. If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi.

•Check with your carrier to see if the type of message you’re trying to send, like MMS or SMS, is supported.

•If you’re trying to send group MMS messages on an iPhone, go to Settings > Messages and turn on MMS Messaging. If you don't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier might not support this feature.

•Make sure that your device has enough space to receive images and videos.

•Make sure that you entered the correct phone number or email address for the contact.

Hope this helps!

Have a great day.

Do you have a cellular network connection (do you see signal bars)? If you do, is Cellular data turned on (Settings/Cellular)?

Do you have VPN installed on your phone? If you do, go to Settings/General/VPN & Device Management/VPN, tap on the VPN profile, and delete it. Also delete the VPN app.

I have the same issue. Turning on and off iMessage with a restart in between fixes it but then the issue repeats the next morning.

Like many others I was having trouble sending and receiving messages - but once I went to Settings, Cellular, and turned on Cellular Data, it seems to be fixed!

I just came here to say that I solved my problem, and in case this helps, here you go!

I tried E V E R Y T H I N G. Even got my IT friend involved for HOURS which included contacting Support was useless. Chat, phone, chat, phone, chat, phone. Call kept being dropped. Nightmare. Anyway after yet another google search i saw something about VPN and that got me thinking. I did change something recently in an effort to get my get my wifi printing going again. That involved downloading new drivers (not the issue), AND in trying to follow instructions, i wound up messing with my computer's Proxy, whatever the **** that is. I do think I changed something at the time, and wondered if there would be consequences. As it turns out, yes.

Make sure you don't have any kind of Proxy going, or if you do (since I don't know what I'm talking about), just see if you changed something there. Or mess with it (turn it off or on) to see if that changes anything. You can find it in Settings>Search.

I have my MacBook imessage and handoff going again and I am top of world. I freaking love this feature.

As both MMS and group messaging are carrier functions, call your carrier’s tech support.

Hi!

Report this behaviour to Apple: Product Feedback - Apple.