Blank Screen When Trying to Log In

On my Iphone 15 running iOS 17.0.2, when I try to login via an app i.e. Gmail or Mail, when the login pop up screen comes up with login.microsoftonline.com but the window is blank with no login. The same happened when I tried to log into my Google account. Is there a setting that makes these pop up windows not show the website or is there another way to log into accounts? I have also hit refresh on the top right and even after a refresh, I only get a blank screen.

iPhone 15 Pro Max, iOS 17

Posted on Sep 29, 2023 8:10 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 1, 2023 5:05 PM

Hello Waters_Unlimited,


Thank you for using Apple Support Communities and for sharing these details with us. We want to help you get your email account properly working on your iPhone. Allow us to assist by sharing some helpful troubleshooting steps you can try. Let's follow the steps below:


1.) Close out the Mail app: Close an app on your iPhone or iPod touch - Apple Support

2.) Refresh things by restarting your iPhone: Restart your iPhone - Apple Support

3.) Try to add your email account in the Mail app: Add an email account - Apple Support

4.) If your issue continues, make sure you're not using a VPN: Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support

5.) Connect to a different reliable Wi-Fi network.

6.) If login options still continue not to populate, try resetting your network settings. Tap Settings > General > Transfer or Reset [device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before. If you're using iCloud Keychain, these settings are also removed from other signed-in devices.



We hope these steps help you out. Thank you for using Apple Support Communities.Take care.





2 replies
Question marked as Top-ranking reply

Oct 1, 2023 5:05 PM in response to Waters_Unlimited

Hello Waters_Unlimited,


Thank you for using Apple Support Communities and for sharing these details with us. We want to help you get your email account properly working on your iPhone. Allow us to assist by sharing some helpful troubleshooting steps you can try. Let's follow the steps below:


1.) Close out the Mail app: Close an app on your iPhone or iPod touch - Apple Support

2.) Refresh things by restarting your iPhone: Restart your iPhone - Apple Support

3.) Try to add your email account in the Mail app: Add an email account - Apple Support

4.) If your issue continues, make sure you're not using a VPN: Check VPN (Virtual Private Network) and third-party software to help resolve network connectivity issues - Apple Support

5.) Connect to a different reliable Wi-Fi network.

6.) If login options still continue not to populate, try resetting your network settings. Tap Settings > General > Transfer or Reset [device] > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before. If you're using iCloud Keychain, these settings are also removed from other signed-in devices.



We hope these steps help you out. Thank you for using Apple Support Communities.Take care.





Jan 3, 2024 6:16 AM in response to Vilas_S

I have the same problem with different cases.


  1. Facebook: When login through the login popup screen, I can type my username and password. But when clicking on log in nothing happens.
  2. Post & DHL: When the login screen appears, I get a blank page.
  3. Figma: After typing my username and password and clicking on log in, the page just reloads.


I have a iPhone 13 Pro Max with the iOS-Version 17.2.1.


I also tried the same on other devices. No problems here.


All the steps above dos not help. Any other suggestions?

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Blank Screen When Trying to Log In

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