You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Air Tags Not Re-Connecting

Hi

I have 4 Air Tags - one battery has expired - Have changed it to a Duracell and subsequently found they are coated in something which means they wont work. Bought some cheap batteries as suggested elsewhere & still no joy


Any suggestions or recommendations for a battery manufacturer that do work would be appreciated

iPhone 14 Pro

Posted on Oct 2, 2023 8:57 AM

Reply
2 replies

Oct 2, 2023 9:02 AM in response to GlenAshby

Resetting your AirTags may help.


Before you begin, please check the you are using uncoated CR2032 lithium 3V coin batteries. Then, try the following steps:


  1. Press down on the polished stainless steel battery cover of your AirTag and rotate counterclockwise until the cover stops rotating.
  2. Remove the cover and the battery.
  3. Replace the battery.
  4. Press down on the battery until you hear a sound. This sound means that the battery is connected. 
  5. When the sound finishes, repeat the process four more times, removing and replacing the battery, then pressing down on the battery until you hear a sound. You should hear a sound each time you press on the battery, for a total of five sounds. The fifth sound is different from the previous four. This indicates that the AirTag is now ready to pair.
  6. Replace the cover by aligning the three tabs on the cover with the three slots on your AirTag.
  7. Press down on the cover.
  8. Rotate the cover clockwise until it stops rotating.


You can learn more about resetting your AirTags here: How to reset your AirTag - Apple Support

Air Tags Not Re-Connecting

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.