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Damaged charging port of MacBook Air (2023)

I was taking a taxi to uni when the driver suddenly slammed his breaks. I carry my laptop in a safe bag but the bag fell and I hadn't noticed any damage until I got to my class and saw a dent on the charging port area. It looks like the actual magnetic part has smushed and the charger won't connect to it anymore. Does AppleCare+ cover damage like this or will I have to pay out of pocket?

MacBook Air 15″, macOS 14.0

Posted on Oct 3, 2023 2:45 PM

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Question marked as Top-ranking reply

Posted on Oct 4, 2023 9:46 AM

Your best bet is to contact Apple Support at 1 (800) 275-2273, and explain what happened to them.

1 reply

Damaged charging port of MacBook Air (2023)

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