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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Recently app purchased iPhone 15 Pro I am using charger and cable of iPhone I am feeling more heat while charging the mobile and also playing games to play in Android the phone was not heating that much.
iPhone 15 Pro, iOS 17
Let’s define “overheating”. If an iPhone overheats it shuts down so it can’t be used, and displays a message saying it must cool down before it can be turned on, and it will probably be unusable for an hour or so. If you are seeing this it is a hardware problem and you should contact Apple support:
Note that both of the above have options to receive a callback or chat
If you are not seeing this your phone has not overheated. However, if you fast charge your phone may pause charging at 80% and display a message saying that charging has paused, and will resume when the phone cools down. This is NOT overheating, and is normal when fast charging. It also won’t prevent you from using any app you have on your phone.
Also, some apps that use a lot of energy or that use cellular data rather than Wi-Fi can cause the phone to run warmer.
I have the same problem and I just bought it 17 days ago . The battery also drains very quickly. And what puzzles me is my friend also has the same phone but it has a great battery life. Where can I get help ? Since I am passed the return policy days
@AppleTeam,
I purchased my iPhone 15 Pro Max a few months ago, and since day one, it has been heating up. Now, it gets excessively hot while charging or during calls, making it difficult to hold or use the device. Could you please advise on the necessary steps to address this issue? I find this situation highly disappointing.
I wish I would have returned my iPhone 15 Max the first time it overheated - May 18, 2024 while taking photos outdoors. I had only taken 4-5 before my phone shut down. So frustrating. Same thing has happened 5 or so more times - always outdoors or in the dry sauna (literally everyone else use their phones).
Had my 15pro for 6 months and i still get overheating issues. Apple store says its because its hot outside and im using a case while using apps like camera.
A bit of a joke they'd give such an excuse. Furthermore their scan doesn’t show any faults?!? Meanwhile my screen goes black and I cant see anything yet the phone is still on.
probably my worst iphone to date, cant recommend this model.
I recently bought an iPhone Pro 15 Max it is constantly hot the battery heats up quickly and discharges what is this I don't understand we buy iPhones for a lot of money and you can't even put normal batteries shame on the iPhone I've been using Samsung for so many years I've never encountered such problems and everything is free iPhone everything is paid and + the batteries are crap
I had mine 1 day I will be returning it’s ridiculous it heats up too much
mine is going back tomorrow back to my better device iPhone 13 PRO max
Thats not good I doubt these batteries will last long if its getting that hot I am glad I kept my old phone complete waste of money the iPhone 15 pro max battery is worse than the 13PM
Just purchased the phone and it’s still overheating even after doing the update. Apple needs to recall the phones, it’s obvious the heat is not being distributed properly in the phone.
I agree! Apple does need to recall the iPhone's 15 Pro's.
I had updated, but when I was listening to YouTube music, it started getting hot. Also I feel the keyboard is lagging sometimes
Same here new software , apple cable and charger and warmer than usual while charging, Apple please recall this product
Running on low power mode lags the use of the phone
Mine still got warm when charging in low power mode so I don’t use that mode cause didn’t make a difference for mine
My iphone pro max is also overheating when charging on usb-c updated to latest version 17.0.3 & changed nothing
I also find that the battery drain quicker than my Iphone 11 pro max from before
iPhone 15 Pro overheating
