my pc will not recognize my iPhone 15 when connected by USB C

Hello, i had the same issue, but i’ve finally found the problem!

The problem was the cable! I was using a USB-C to USB-C of 65W and it just charged my iphone when i plugged on my PC, but when i used my usb-A to usb-C from my Dual Sense it worked normally.

So basically if you have the same issue just try out different cables until it works for you.

I talked with Apple support and this solution worked for me. Stop using iTunes. download the Apple Music and the Apple Devices App. The apple music app will be the main app for music and the apple devices app will be used for connecting your iphone to your pc/adding music.

The simple solution i found on Apple support!

Privacy & Security > Security > Allow accesories to connect > Automatically when unlocked

Was set to ASK however I never saw a prompt appear!!

Hope this is of help.

Bad cables. Many USB-C cables will charge a phone, but do not properly support data transfer and will not mount your phone onto the desktop. Make sure you have a good cable.

Update: I got it working on my end without any software updates. These steps may not be 100%, as I was trying different things but I think the following may help others:

1) Shutdown iTunes

2) Connect iPhone with USB cable

* If prompted to trust connection from either PC or iPhone, accept/authorize.

* to me this also confirms you have a "data connection" and not just a "power/charging connection"

* you should be able to see the iPhone on the PC like a USB flash drive.

3) Disconnect iPhone from the PC (disconnect the cable)

4) Launch iTunes on the PC

5) Connect the iPhone to the PC

* for me I was able to see the iPhone in iTunes and set up my sync process at this point.

Good luck all.

Are you using the cable that came with the phone?

Not all USB-C cables are created equal. Many inexpensive cables are for charging only and do not carry data.

I faced the same issue - download Apple Music and Apple Devices. Problem solved, with a little work! iTunes isn’t really supported for music any longer.

Same here. New iPhone 15 that only came with USB-C to USB-C cable. My pc only has USB-A. I was using a cable from an air purifier because of not having a USB-C to USB-A cable. I read the advice here and went searching in my box of old cables etc. and found an old, very short USB-C to USB-A cable from who knows what ancient device my daughter or I had, and it works! Before with the other cable, the pc wasn't even aware of my phone being plugged in but it charged it no problem. Glad I looked through my old tech stuff before paying more money. Even on the Apple site, the only correct cable they have says "charging cable," so I don't trust that it would work for backups. Good luck, everyone.

thankyou, yes that was the issue. I was using a cheap cable only used for charging a kids toy. Must use good cable.

USB-C vs. USB-A shouldn't matter.

You might want to check what version of iTunes you have. I believe that the Technical Specifications for managing an iPhone 15 using Windows might refer a version that is newer than the one at https://www.apple.com/itunes/ . The link in the iPhone 15 Technical Specifications might lead to the newer version.

See suggestions here --> If your computer doesn't recognize your iPhone or iPad - Apple Support

What version of Windows are you running? Iphone15 requires Windows 10 or higher according to their specifications.

What version of Windows are you running? Iphone15 requires Windows 10 or higher according to their specifications.

After trying multiple times, I finally noticed that my Mac Mini was showing a message that an update was needed to recognize my iPhone 15 Pro Max. Once I allowed that message and started iTunes it immediately recognized the iPhone.

Sorry I didn't write down all the steps to make that happen. It was only after closing every program on my Mac that I found that little window with that message.

I'm on mac OS High Sierra v10.13.6. I can't imagine ever upgrading to os Cantina and lose my old friend iTunes!

Solved!!!

I had the same issue when using the usb c cable. However, I had purchased a lightning to usb c adapter... https://www.amazon.com/gp/product/B0CYCNJB3W/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1 So, I plugged a usb c to lightning cable into my computer then used the lightning to usb c adapter and itunes recognized my phone!

When I originally had plugged my phone into my computer using the usb c cable, it gave me a message saying it didn't have enough power for my phone. I think the adapter lowers/ slows the power transfer and somehow made it work!

I have an iphone 15 pro, using Windows 11 on a 4-5 year old mid-level laptop.