my pc will not recognize my iPhone 15 when connected by USB C

loo3838 wrote:

1. Just bought an iPhone 15 Pro and put it to iTune to backup but then totally goes into 'hang' mode.

Put USBC cable to laptop and phone

2. Got the connection tone and then phone connected to iTune

3. iTune hanged at Step 2: Syncing phone

4. Tried using a USB to USB C cable to my laptop and also same problem

5. Re-start both pc and phone, swapped cable etc.... problem still persist

Apple Support, please look into this asap. Thank you.

You're not writing anyone at Apple Support. This is a user to user only forum, which Apple doesn't actively participate. This is however, a known issue and there have been many threads on the topic.

Do let Apple know it's also an issue for you, by providing feedback here --> Feedback - iPhone - Apple

Same issue. On Windows 11 (build 22621) Suface Book 2, iTunes 12.13.1.3 from App Store. Using USB-C cable provided with phone by Apple. PC can see iPhone as a drive, but I can't get iTunes to recognize it. Any help would be appreciated.

Just bought an iPhone 15 Pro and put it to iTune to backup but then totally goes into 'hang' mode.

1. Put USBC cable to laptop and phone
2. Got the connection tone and then phone connected to iTune
3. iTune hanged at Step 2: Syncing phone
4. Tried using a USB to USB C cable to my laptop and also same problem
5. Re-start both pc and phone, swapped cable etc.... problem still persist

Apple Support, please look into this asap. Thank you.

Thanks for the information, but I'm not seeing all those options.

When I got to Settings > Privacy & Security, I don't see a "Security" option there, so there is no way to get to the "Allow accessories to connect" option.

On a brand new iPhone 15 Pro Max.

I tried this way but it's not successful.

ThanhPham288, I am having the same problem. I have tried everything listed to no avail. Getting frustrated.

Im facing the same issue as well. PC unable to detect my iPhone 15. Tried different USB A - USB C cables and different ports on my computer but it didn't work.

Brought a new iphone 15 Pro unable to transfer pics from phone to laptop as it doesnt recognize it. Have yet to get an original cable the one I used today doesnt work only charges ?

Updated iTunes no difference

Yeah this worked for me.

My iPhone 15 is not connecting in pc or car by data cable

I found that Apple devices works. And also works better. I had this same issue.

I bought a cord off Amazon and it worked the first time, but hadn't worked since. I used my cord for my Playstation controller and it worked.

Hey EJ_LSA,

I don't see those options in my iPhone 15 IOS 17.5.1 . Please check again for me - I'm having no luck connecting phone to PC either.

Same here. New iPhone 15 that only came with USB-C to USB-C cable. My pc only has USB-A. I was using a cable from an air purifier because of not having a USB-C to USB-A cable. I read the advice here and went searching in my box of old cables etc. and found an old, very short USB-C to USB-A cable from who knows what ancient device my daughter or I had, and it works! Before with the other cable, the pc wasn't even aware of my phone being plugged in but it charged it no problem. Glad I looked through my old tech stuff before paying more money. Even on the Apple site, the only correct cable they have says "charging cable," so I don't trust that it would work for backups. Good luck, everyone.