my pc will not recognize my iPhone 15 when connected by USB C

Same issue. On Windows 11 (build 22621) Suface Book 2, iTunes 12.13.1.3 from App Store. Using USB-C cable provided with phone by Apple. PC can see iPhone as a drive, but I can't get iTunes to recognize it. Any help would be appreciated.

Im facing the same issue as well. PC unable to detect my iPhone 15. Tried different USB A - USB C cables and different ports on my computer but it didn't work.

Hello, i had the same issue, but i’ve finally found the problem!

The problem was the cable! I was using a USB-C to USB-C of 65W and it just charged my iphone when i plugged on my PC, but when i used my usb-A to usb-C from my Dual Sense it worked normally.

So basically if you have the same issue just try out different cables until it works for you.

Are you using the cable that came with the phone?

Not all USB-C cables are created equal. Many inexpensive cables are for charging only and do not carry data.

Update: I got it working on my end without any software updates. These steps may not be 100%, as I was trying different things but I think the following may help others:

1) Shutdown iTunes

2) Connect iPhone with USB cable

* If prompted to trust connection from either PC or iPhone, accept/authorize.

* to me this also confirms you have a "data connection" and not just a "power/charging connection"

* you should be able to see the iPhone on the PC like a USB flash drive.

3) Disconnect iPhone from the PC (disconnect the cable)

4) Launch iTunes on the PC

5) Connect the iPhone to the PC

* for me I was able to see the iPhone in iTunes and set up my sync process at this point.

Good luck all.

I talked with Apple support and this solution worked for me. Stop using iTunes. download the Apple Music and the Apple Devices App. The apple music app will be the main app for music and the apple devices app will be used for connecting your iphone to your pc/adding music.

Thanks for the information, but I'm not seeing all those options.

When I got to Settings > Privacy & Security, I don't see a "Security" option there, so there is no way to get to the "Allow accessories to connect" option.

On a brand new iPhone 15 Pro Max.

USB-C vs. USB-A shouldn't matter.

You might want to check what version of iTunes you have. I believe that the Technical Specifications for managing an iPhone 15 using Windows might refer a version that is newer than the one at https://www.apple.com/itunes/ . The link in the iPhone 15 Technical Specifications might lead to the newer version.

ThanhPham288, I am having the same problem. I have tried everything listed to no avail. Getting frustrated.

I tried this way but it's not successful.

Brought a new iphone 15 Pro unable to transfer pics from phone to laptop as it doesnt recognize it. Have yet to get an original cable the one I used today doesnt work only charges ?

Updated iTunes no difference

The simple solution i found on Apple support!

Privacy & Security > Security > Allow accesories to connect > Automatically when unlocked

Was set to ASK however I never saw a prompt appear!!

Hope this is of help.

After trying multiple times, I finally noticed that my Mac Mini was showing a message that an update was needed to recognize my iPhone 15 Pro Max. Once I allowed that message and started iTunes it immediately recognized the iPhone.

Sorry I didn't write down all the steps to make that happen. It was only after closing every program on my Mac that I found that little window with that message.

I'm on mac OS High Sierra v10.13.6. I can't imagine ever upgrading to os Cantina and lose my old friend iTunes!

loo3838 wrote:

1. Just bought an iPhone 15 Pro and put it to iTune to backup but then totally goes into 'hang' mode.

Put USBC cable to laptop and phone

2. Got the connection tone and then phone connected to iTune

3. iTune hanged at Step 2: Syncing phone

4. Tried using a USB to USB C cable to my laptop and also same problem

5. Re-start both pc and phone, swapped cable etc.... problem still persist

Apple Support, please look into this asap. Thank you.

You're not writing anyone at Apple Support. This is a user to user only forum, which Apple doesn't actively participate. This is however, a known issue and there have been many threads on the topic.

Do let Apple know it's also an issue for you, by providing feedback here --> Feedback - iPhone - Apple